Customer Experience Team Member - Part Time (12h)

Oliver Bonas Limited; Billingshurst; On-site; GBP 12,000 - 14,000; Part time

Benefits offered by this job

Generous employee discount up to 60%

Pension

Holiday allowance

Training & development

Employee assistance programme

Job summary

Oliver Bonas Limited is seeking a Team Member to join our store team for 12 hours per week (Fri 10:00–16:30 and Sun 10:00–16:30). You will help provide a fantastic customer experience, keep the store running smoothly, and contribute to great product knowledge and service.

The ideal candidate is friendly, calm and proactive, with strong communication and teamwork. OB benefits include generous employee discount, pension, holiday allowance and opportunities for training and development.

Qualifications

• Excellent customer service and people skills.
• Strong communication and listening abilities.
• Able to multitask and stay organised in a retail environment.

Responsibilities

• Provide a great experience to every customer delivering on our service expectations.
• Maintain excellent product knowledge.
• Have strong, consistent communication with the team.
• Participate in all training opportunities provided and contribute positively to team sessions.
• Embrace ownership of tasks, setting a good example for the rest of the team.
• Adhere to all operational practices and procedures, i.e. stock deliveries, health and safety standards, stock takes and replenishment.
• Maintain excellent housekeeping standards throughout the store, including external and back of house/stockroom areas.
• Support other stores where needed.
• Have an awareness of the store’s sales targets and its current performance versus like-for-like/target/company figures.
• Be aware of store and company product best-sellers to support sales growth.

Skills

Customer service

Communication

Teamwork

Organisation

Positive attitude

Problem solving

Resourcefulness

Job description

Oliver Bonas Limited is seeking a Team Member to join our store team for 12 hours per week (Fri 10:00–16:30 and Sun 10:00–16:30). You will help provide a fantastic customer experience, keep the store running smoothly, and contribute to great product knowledge and service.

The ideal candidate is friendly, calm and proactive, with strong communication and teamwork. OB benefits include generous employee discount, pension, holiday allowance and opportunities for training and development.