Customer Experience Team Member

Oliver Bonas; Greater London; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Generous staff discount up to 60% off

24 hour employee assistance programme

Flexible holiday 30 days increasing to

Annual discretionary profit related 0

Auto-enrolment into pension

Refer a Friend incentive

Enhanced maternity/paternity/adoption/

EDI & Diversity network

Mental Health First Aider support

360L eLearning platform

Free refreshments and treats in store

Job summary

Oliver Bonas is looking for a Team Member to join OB and help deliver a fantastic in-store experience. You will work key days across the week, keep the store running smoothly and provide outstanding customer service.

You’ll build product knowledge, communicate clearly with colleagues, and support stock and housekeeping. We value responsibility, warmth and teamwork, with opportunities to grow within a playful, supportive OB environment.

Qualifications

• Excellent customer service.
• Strong communication and teamwork.
• Willingness to learn and participate in training.

Responsibilities

• Provide a great experience to every customer delivering on our service expectations.
• Maintain excellent product knowledge
• Have strong, consistent communication with the team.
• Participate in all training opportunities provided and contribute positively to team sessions.
• Embrace ownership of tasks, setting a good example for the rest of the team.
• Adhere to all operational practices and procedures, i.e. stock deliveries, health and safety standards, stock takes and replenishment.
• Maintain excellent housekeeping standards throughout the store, including external and back of house/stockroom areas.
• Support other stores where needed.
• Have an awareness of the store's sales targets and its current performance versus like-for-like/target/company figures.
• Be aware of store and company product best-sellers to support sales growth.

Job description

Oliver Bonas is looking for a Team Member to join OB and help deliver a fantastic in-store experience. You will work key days across the week, keep the store running smoothly and provide outstanding customer service.

You’ll build product knowledge, communicate clearly with colleagues, and support stock and housekeeping. We value responsibility, warmth and teamwork, with opportunities to grow within a playful, supportive OB environment.