Retail Team Member — Customer Experience

Oliver Bonas Limited; Greater London; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Generous employee discount up to 60%

24 hour employee assistance programme

Flexible holiday – 30 days increasing

Annual discretionary profit related-b}

Auto-enrolment into our pension plan

Refer a Friend incentive

Enhanced parental leave

EDI network and EDI team

Mental Health First Aiders

360L eLearning platform

Free refreshments and treats in store

Job summary

Oliver Bonas Limited is looking for a Team Member (8 hours) to join our OB team in Greater London. You’ll provide top customer service, maintain product knowledge and work closely with colleagues to keep store operations smooth and friendly.

You’ll be part of a supportive team, receive training, and contribute to meeting sales targets while upholding our values of kindness and teamwork.

Qualifications

• Great people skills. Kind, helpful and considerate towards customers and team members alike.
• Excellent customer service.
• Calm, solutions focused with strong listening skills to find ways to make things right for our customers.
• Natural, confident communication style.
• Organisation skills and multi-tasking ability.
• Positivity, vibrancy and ready to take on anything.
• Resourcefulness and someone who’s looking for opportunities to learn more.

Responsibilities

• Provide a great experience to every customer delivering on our service expectations.
• Maintain excellent product knowledge.
• Have strong, consistent communication with the team.
• Participate in all training opportunities provided and contribute positively to team sessions.
• Embrace ownership of tasks, setting a good example for the rest of the team.
• Adhere to all operational practices and procedures, i.e. stock deliveries, health and safety standards, stock takes and replenishment.
• Maintain excellent housekeeping standards throughout the store, including external and back of house/stockroom areas.
• Support other stores where needed.
• Have an awareness of the store’s sales targets and its current performance versus like-for-like/target/company figures.
• Be aware of store and company product best-sellers to support sales growth.

Skills

Customer service

Communication

Teamwork

Organisation

Job description

Oliver Bonas Limited is looking for a Team Member (8 hours) to join our OB team in Greater London. You’ll provide top customer service, maintain product knowledge and work closely with colleagues to keep store operations smooth and friendly.

You’ll be part of a supportive team, receive training, and contribute to meeting sales targets while upholding our values of kindness and teamwork.