Customer Service Advisor

Anderson Wright Consulting Ltd; Stoke-on-Trent; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Onsite Parking

20 days holiday + BH

Performance bonus

Training & development

Job summary

Talke is seeking a Customer Service Advisor to join their team in Stoke-on-Trent. You will manage high volume calls and emails, resolve customer issues promptly, and liaise with external contractors to ensure resolutions.

The role offers ongoing training, career progression, onsite parking, and a starting salary of £26,500 with a performance bonus after 6 months. A passion for helping people and strong communication are essential. You should have reliable transport due to location.

Qualifications

• Excellent communication skills.
• Experience dealing with customers on the telephone.
• Able to manage and conclude difficult calls and complaints with empathy.
• Passionate about helping people.
• Team player.
• Able to work in a fast-paced environment.
• Excellent PC skills.
• Problem solver.
• Patient.
• Able to work under pressure.
• Own transport preferred due to location.

Responsibilities

• Dealing with high volume incoming calls.
• Resolving customer issues in a timely manner.
• Liaise with external contractors to arrange and manage resolutions to queries raised.
• Dealing with a variety of questions and queries.
• Promoting the benefits of using the company services.
• Assisting with contract renewals and retaining customers.
• Dealing with complaints.
• Maintaining accurate customer records using the inhouse system.

Skills

Communication

Empathy

Problem solving

Team player

PC skills

Tools

CRM system

Job description

CUSTOMER SERVICE ADVISOR – TALKE - £26,500 plus performance bonus after 6 months

Due to continued success, we are working with a fantastic company who require fantastic Customer Service Advisors to join their team. The company offers exceptional ongoing training and career progression. With further major growth plans in place, this is the perfect time to get on board and be a key player in their success. Previous experience is preferred but if you are confident on the and have the passion for customer service and helping people this could be the role for you.

COMPANY BACKGROUND

Our client is a leading independent company that works on a national basis. They offer a market leading customer service experience. Great customer service is at the heart of the business. Entering their 10th year of trading, they have continued to grow and gain a reputation for offering a competitive service and second to none customer service. This is a family run business and every single employee is a member of that family, as are the customers.

CUSTOMER SERVICE JOB PURPOSE

Develop a culture of customer satisfaction through timely and thorough handling of complaints, queries and general enquiries. Working in a fast-paced environment, to address customer issues via the tele or email.

CUSTOMER SERVICE DUTIES

• Dealing with high volume incoming calls
• Resolving customer issues in a timely manner
• Liaise with external contractors to arrange and manager resolutions to the queries raised
• Dealing with a variety of questions and queries
• Promoting the benefits of using the services the company provides
• Assisting with contract renewals and retaining customers
• Dealing with complaints
• Maintaining accurate customer records using the inhouse system

CUSTOMER SERVICE REQUIREMENTS

• Excellent communication skills
• You must have experience dealing with customers on the tele
• Able to manage and conclude difficult calls and complaints with empathy and understanding
• Passionate about helping people
• Team player
• Able to work in a fast-paced environment
• Excellent PC skills
• Problem solver
• Patient
• Able to work under pressure
• Due to location, it is preferred you have you own transport

PACKAGE AND BENEFITS

• Week One Shifts: 8am-4.30pm
• Week Two Shifts: 9am – 5.30pm
• Week Three Shifts: 10.30am-7pm
• Working 1 in 3 Saturdays per month (9am-5pm) with a day off in lieu
• 20 days holiday plus Bank Holidays
• Onsite Parking
• £26,500 plus performance bonus
• Fantastic opportunity to build a career
• Recreational break out rooms
• Excellent ongoing training and support
• Fun days and events
• Feel valued everyday
• Recognition awards

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