Customer Service Executive

Zest4Talent Ltd; Salisbury; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Company pension

Job summary

Zest4Talent Ltd is seeking a Customer Experience role near Salisbury. You'll be at the heart of the customer journey, handling bookings and enquiries, delivering a warm, professional experience.

This office-based role offers £27,000–£30,000 depending on experience, 37–40 hours per week, and weekend work. You’ll join a friendly team in a growing leisure and experiences business.

Qualifications

• Experience in customer service, retail, hospitality, or travel.
• Strong communication and listening skills.
• Ability to handle bookings and possess attention to detail.

Responsibilities

• Handle incoming enquiries by phone and email.
• Help customers with bookings, amendments and questions.
• Deliver a warm, friendly and professional customer experience.
• Take ownership of queries through to resolution.
• Process bookings and payments.
• Keep customer and booking information accurate.
• Update CRM and internal systems.
• Follow up with customers as required.
• Support voucher and gifting administration.
• Assist with stock control for products.
• Work with sales, marketing and operations colleagues.
• Identify ways to improve the customer journey.

Skills

Customer service

Communication

Teamwork

Problem solving

Attention to detail

Empathy

Organisational skills

Tools

CRM software

Booking system

Job description

Are you a real people person who loves delivering great customer service?

Do you enjoy being busy, solving problems and making sure customers have a brilliant experience from the moment they first get in touch?

We are recruiting a Customer Experience for a successful and growing leisure and experiences business based near Salisbury.

This isn't a traditional admin position where you'll spend your day quietly processing paperwork. You'll be at the heart of the customer journey, speaking to customers every day, helping with bookings, answering questions and sorting out the occasional problem.

You'll need to be organised and accurate, but just as importantly, you'll need to enjoy talking to people.

The Role

Working as part of a friendly and energetic team, you'll support customers from their initial enquiry through to booking and beyond.

Your day will include:

• Handling incoming customer enquiries by phone and email
• Helping customers with bookings, amendments and general questions
• Delivering a warm, friendly and professional customer experience
• Taking ownership of queries and seeing them through to resolution
• Processing bookings and payments
• Keeping customer and booking information accurate and up to date
• Updating CRM and internal systems
• Following up with customers where required
• Supporting voucher and gifting administration
• Assisting with stock control for products available to customers
• Working closely with sales, marketing and operational colleagues
• Helping identify ways to make the customer journey even better

Who Are We Looking For?

You might currently work in customer service, retail, hospitality, travel, leisure, events, sales support or a busy booking environment.

Previous experience is great, but we're equally interested in finding people with the right attitude and personality.

You’ll probably describe yourself as someone who:

• Genuinely enjoys talking to customers
• Builds rapport easily
• Is friendly, confident and approachable
• Takes ownership rather than passing problems on
• Remains calm when things get busy
• Has excellent attention to detail
• Can juggle several things at once
• Thinks on their feet and looks for solutions
• Is empathetic and understanding
• Is comfortable using IT, email and CRM systems
• Enjoys being part of a team
• Brings plenty of positive energy to work

Experience using booking or CRM systems and dealing with customer complaints or more challenging situations would be particularly useful.

What's In It For You?

You’ll be joining an established and growing business operating in an exciting, customer-focused sector.

You’ll receive:

• £27,000–£30,000 salary depending on experience
• Opportunities for development and progression
• Friendly and supportive working environment
• Company pension

This is an office-based role near Salisbury, working 37–40 hours per week. Due to the nature of the business, the shift pattern will include some weekend working.

If you're looking for a customer-focused role with plenty of variety, where you'll be trusted to take ownership and make a genuine difference to someone's experience, we'd love to hear from you.