Customer Experience & Support Specialist

HBHR; Lancaster; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Discretionary quarterly bonus

Health cash plan

Annual leave purchase scheme

Increased holiday days

Maternity/Paternity pay

Birthday gifts

Cycle to work

Pension (auto enrolment)

Real Living Wage

Team events

Branded workwear

Job summary

Strongdor is seeking a Customer Experience Assistant to join our Morecambe team at Strongdor Head Office. You will be the first point of contact for customers, handling inquiries, quotes, and tasks to ensure a smooth journey from first contact to order.

This full-time, on-site role offers £28,000–£30,000 with a quarterly discretionary bonus, benefits package, and training. If you’re organised, enjoy helping people and thrive in a fast-paced environment, apply now.

Qualifications

• Has previous experience in an administration, customer service or sales support role
• Has excellent written and verbal communication skills
• Is confident using Microsoft Office including Outlook, Excel, Word and Team
• Can manage their time effectively and stay organised
• Has a positive, can-do attitude and enjoys working as part of a team
• Takes pride in delivering exceptional customer service

Responsibilities

• Processing customer quotation requests and entering information into our CRM system
• Reviewing enquiries and contacting customers to gather any additional details required
• Supporting customers via phone, email and web chat
• Answering and directing incoming calls professionally and efficiently
• Building positive relationships with customers and colleagues
• Providing excellent service and ensuring enquiries are answered promptly
• Helping to keep our customer journey smooth, professional and enjoyable

Skills

Administration

Customer service

Sales support

Communication skills

Education

GCSE

Tools

Microsoft Office

Job description

Strongdor is seeking a Customer Experience Assistant to join our Morecambe team at Strongdor Head Office. You will be the first point of contact for customers, handling inquiries, quotes, and tasks to ensure a smooth journey from first contact to order.

This full-time, on-site role offers £28,000–£30,000 with a quarterly discretionary bonus, benefits package, and training. If you’re organised, enjoy helping people and thrive in a fast-paced environment, apply now.