Customer Service & Sales Support 6867

First Base Employment; Stroud; On-site; GBP 25,000 - 29,000; Full time

Benefits offered by this job

25 days annual leave plus holidays (in

Pension contributions

Free on-site parking

Employee product discount

Training and development opportunities

Company social events

Career progression opportunities

Job summary

First Base Employment is seeking a Customer Service / Sales Support Advisor for the Nr Stroud area. This full-time role is 37.5 hours per week with flexibility during peak seasons.

You will handle calls, emails and webchat, process orders and assist with dispatch, provide product advice, maintain product knowledge and deliver excellent service to drive satisfaction and repeat business. On-site parking, pension contributions and staff discounts are available.

Qualifications

• Experience in customer service or sales support.
• Strong communication and interpersonal skills.
• Good IT skills for processing orders and managing systems.
• Able to multitask and prioritise in a busy environment.
• Flexible hours, including weekends and evenings during peak periods.

Responsibilities

• Handle calls, emails, and webchat; provide accurate information.
• Process orders and assist with dispatch using courier/e-commerce platforms.
• Provide product advice and help customers select options.
• Maintain strong product knowledge to support enquiries.
• Deliver high level of customer service for satisfaction and repeat business.
• Support sales by guiding customers through purchasing.
• Assist other areas during quieter periods.
• Maintain accurate records of customer interactions.

Skills

Customer service

Sales support

Communication

Interpersonal skills

IT systems

Multitasking

Flexible hours

Tools

Order processing software

CRM systems

Job description

Job Title: Customer Service / Sales Support Advisor

Location: Nr Stroud

Hours: Full time, 37.5 hours per week (flexibility required during peak seasons)

Salary: £25,000

Key Responsibilities of a Customer Service / Sales Support Advisor:

• Handle incoming calls, emails, and webchat enquiries, providing accurate information and resolving queries efficiently
• Process customer orders and assist with dispatch using courier and e-commerce platforms
• Provide product advice and support customers in selecting suitable options
• Maintain strong product knowledge to confidently support customer enquiries
• Deliver a high level of customer service to ensure customer satisfaction and repeat business
• Support sales activity by assisting customers through the purchasing process
• Assist other areas of the business during quieter periods
• Maintain accurate records and ensure all customer interactions are handled professionally

Key Skills and Experience of a Customer Service / Sales Support Advisor:

• Previous experience within a customer service or sales support role
• Strong communication and interpersonal skills
• Good IT skills with the ability to process orders and manage systems
• Ability to multitask, prioritise workload, and work efficiently in a busy environment
• Flexible approach to working hours, including weekends and evenings during peak periods

Benefits:

• 25 days annual leave plus statutory holidays (increasing with service)
• Pension contributions
• Free on-site parking
• Employee product discount
• Training and development opportunities
• Company social events
• Career progression opportunities