Sales Support Administrator

Forrest Recruitment; Preston; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

25 days holiday

Bonus scheme

Free parking

Pension plan

Health benefits

Childcare vouchers

Cycle to work

Regular training

Employee discount

Attendance bonuses

Job summary

Indwig is seeking a Sales Support Administrator in Preston to support a small sales team. You will be handling customer inquiries, advising on products, and processing orders using an ERP system for bespoke items.

Applicants should have customer service experience, strong communication, and a proactive attitude. CAD and ERP familiarity will be an advantage in a busy, team-focused environment with opportunities for training and progression.

Qualifications

• Sales/Customer Service experience is essential.
• Strong communication and teamwork are required.
• Willingness to learn product base and computer systems.

Responsibilities

• Provide customer support via telephone and email.
• Give product advice, provide quotations and troubleshooting.
• Process sales orders on ERP system for bespoke products.
• Translate customer diagrams using CAD system and manage product base.
• Handle order issues, deliveries, replacements/refunds and after-sales queries.
• Coordinate with internal departments to resolve issues and satisfy customers.

Skills

Customer service

Communication skills

Team player

Proactive attitude

CAD system

ERP system

Tools

CAD software

ERP system

Job description

Sales Support Administrator - Permanent - Preston (PR2) - £28,750 per annum

We are delighted to be partnered with this extremely well established, family run business who have an outstanding reputation for the quality of their products/service. Due to continued success, they are expanding their dynamic sales team and are looking for a customer-focused candidate to be part of the growth. Their corporate Head Office has good transport links to the local area and offers a modern working environment with free parking. Joining a team of 4 and reporting to the Sales Team Leader, day to day duties will include:

• Providing customer support via telephone and email
• Giving product advice, providing quotations and troubleshooting problems
• Building and maintaining strong B2B customer relationships
• Taking and processing sales orders onto the ERP system for bespoke products
• Dealing with complex orders involving measurements and converting inches to cm
• Using a CAD system to translate customer diagrams and managing a large, technical product base
• Seeing the order process from start to finish and handling any after-sales queries/ issues/ complaints
• Dealing with and investigating problems with orders such as tracking missing deliveries with couriers and offering replacements/refunds
• Liaising with various internal departments to resolve order issues and ensure customer satisfaction
• Participating in team meetings and contributing ideas for improving sales/customer service

Working Hours:

• Monthly shift pattern - work 1 of the following 3 shifts for the whole month and then alternate
• Monday to Friday (8:30am - 4:30pm)
• Monday to Friday (9am-5pm)
• Monday to Friday (9:30am - 5:30pm)

Company Benefits:

• 25 days holiday plus Bank Holidays
• bonus scheme
• free parking
• pension scheme
• health benefits scheme
• childcare vouchers
• cycle to work scheme
• regular training
• employee discount
• can earn extra holidays for 100% attendance record

This is an exciting opportunity to join a reputable business with an excellent staff retention rate. They are looking for a confident team player with strong communication skills and a proactive attitude who works well under pressure. Sales/Customer Service experience is essential for the role but full training will be given on the product base and computer systems.

Follow us on LinkedIn and Facebook for updates, recruitment information, new vacancies and more!

Indwig