Customer & Sales Advisor

Cummins Mellor; Burnley; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Quarterly bonus

Office-based role

33 days holiday

Training & development

Inclusive working environment

Team events

Career progression

Job summary

Cummins Mellor in Burnley is seeking a proactive Customer & Sales Advisor to join the Customer Excellence Team. You’ll be the key contact for customers, handling enquiries, processing orders and coordinating with logistics and sales to ensure smooth delivery.

The role focuses on building relationships, deep product knowledge and a service-led approach within a design-led manufacturing environment. Aiming for ongoing development and a supportive team culture.

Qualifications

• Previous experience within a customer service, sales or account management environment.
• Strong verbal and written communication skills.
• Excellent attention to detail and a highly organised approach.
• Confidence using CRM systems, order management systems and general IT applications.
• Ability to manage multiple priorities in a busy environment.
• Proactive, positive and adaptable.
• Genuine team-player mentality across departments.
• Willingness to develop knowledge of a specialist product range.

Responsibilities

• Act as the friendly first point of contact for customers via telephone, email and digital channels.
• Build strong customer relationships and provide knowledgeable advice across the product range.
• Process sales and sample orders accurately and efficiently.
• Coordinate with logistics, warehousing, supply chain and sales teams to track orders.
• Resolve customer queries promptly and professionally with a solution-focused approach.
• Ensure a consistently high level of service throughout the customer journey.
• Develop product knowledge to confidently advise customers and support sales opportunities.
• Identify opportunities to improve processes and contribute to growth of the customer service function.

Skills

Customer service

Sales support

CRM systems

Order management

Communication skills

Team player

Tools

CRM software

Order management systems

Job description

Burnley | £27,000 + quarterly bonus | Permanent | Office-based

Are you passionate about delivering exceptional customer service and building strong relationships?

We’re working with a well-established, growing design-led manufacturing business based in Burnley, who are looking for a proactive and detail-focused Customer & Sales Advisor to join their Customer Excellence Team.

This is an excellent opportunity to join a collaborative, forward-thinking business where customer experience is at the heart of what they do. You’ll be a key point of contact for customers, providing expert advice, managing orders and working closely with internal teams to ensure an outstanding service from enquiry through to delivery.

The Role

As Customer & Sales Advisor, you will:

• Act as a friendly and professional first point of contact for customers via telephone, email and digital channels.
• Build strong customer relationships and provide knowledgeable advice across the company’s product range.
• Process sales and sample orders accurately and efficiently.
• Work closely with logistics, warehousing, supply chain and sales teams to manage and track orders.
• Resolve customer queries and issues promptly, professionally and with a solution-focused approach.
• Ensure customers receive a consistently high level of service throughout their journey.
• Develop strong product knowledge to confidently advise customers and support sales opportunities.
• Identify opportunities to improve processes and contribute to the continued growth of the customer service function.

About You

We’re looking for someone who enjoys working with customers and takes pride in getting things right.

You’ll ideally have:

• Previous experience within a customer service, sales or account management environment.
• Strong verbal and written communication skills.
• Excellent attention to detail and a highly organised approach.
• Confidence using CRM systems, order management systems and general IT applications.
• The ability to manage multiple priorities in a busy environment.
• A proactive, positive and adaptable approach.
• A genuine team-player mentality, with the ability to work effectively across different departments.
• A willingness to learn and develop detailed knowledge of a specialist product range.

Experience within a product-led, manufacturing or design-focused environment would be advantageous, although not essential.

What’s on Offer?

• £27,000 per annum
• Quarterly team performance bonus of £450–£2,000
• 37.5 hours per week with flexible start and finish times
• 33 days’ holiday, including bank holidays
• Paid Christmas closure
• Company sick pay after one year’s service
• Ongoing training and development opportunities
• A supportive, inclusive working environment
• Team events and volunteering opportunities
• Opportunities for career progression

Location

This is a fully office-based role at the company’s Burnley headquarters, reflecting the collaborative and product-specific nature of the position.

Why Apply?

This is a fantastic opportunity for a customer-focused individual looking to join an established and innovative business where you’ll have the opportunity to develop your product knowledge, build strong customer relationships and play an important role within a growing team.

If you’re organised, commercially aware and passionate about delivering excellent customer service, we’d love to hear from you.