After-Sales Customer Care Specialist

Strongdor Ltd; Morecambe; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Quarterly discretionary bonus

Health Cash Plan

Extra holidays per year

Enhanced holiday entitlement

Enhanced maternity/paternity pay

Birthday Spin the Wheel

Career development opportunities

NHS health checks on-site

Cycle to Work Scheme

Employee Assistance Programme

Real Living Wage Accredited Employer

Staff events and team celebrations

On-site parking

Workwear allocation

Job summary

Strongdor Ltd. is seeking a Customer Service After Sales Advisor in Morecambe to manage issues from start to finish and deliver a first-class after-sales experience. The role is office-based, with a salary of £28,000–£30,000 and a quarterly bonus, plus benefits.

The ideal candidate has at least 2 years’ experience in customer service within manufacturing and can interpret technical information. Friday finish at 2:45pm is offered along with a supportive team and growth opportunities.

Qualifications

• Experience in customer service, after-sales support, complaints handling or a similar role.
• Excellent written and verbal communication skills.
• Strong problem-solving abilities and attention to detail.
• Confidence handling difficult conversations professionally.
• Ability to stay calm under pressure and manage multiple priorities.
• Experience within manufacturing, engineering, construction or building products.
• Ability to interpret technical drawings or specifications.
• Experience dealing with warranties or technical products.

Responsibilities

• Managing customer complaints from first contact through to resolution
• Investigating warranty claims and technical queries
• Working closely with Sales, Production, Logistics and Quality teams
• Coordinating site visits and remedial works when required
• Explaining technical information clearly and confidently
• Handling challenging conversations with professionalism and empathy
• Identifying root causes and helping prevent future issues
• Maintaining accurate records and providing excellent customer communication throughout
• Supporting continuous improvement across products, processes and customer experience

Skills

Customer service

Communication

Problem solving

Difficult conversations

Manufacturing knowledge

Technical drawings

Warranty experience

Education

GCSE

Job description

Strongdor Ltd. is seeking a Customer Service After Sales Advisor in Morecambe to manage issues from start to finish and deliver a first-class after-sales experience. The role is office-based, with a salary of £28,000–£30,000 and a quarterly bonus, plus benefits.

The ideal candidate has at least 2 years’ experience in customer service within manufacturing and can interpret technical information. Friday finish at 2:45pm is offered along with a supportive team and growth opportunities.