Customer Experience Specialist

Sanderson Recruitment Plc; Lancashire; On-site; GBP 21,000 - 29,000; Full time

Job summary

Sanderson Recruitment Plc is seeking a Customer Experience Specialist to join our busy contact centre in Blackpool. The role is full-time, 37.5 hours per week, with an initial 12-month duration.

You will deliver excellent service, resolving queries at first contact and supporting continuous improvement efforts. Ideal candidates will have prior customer service experience, strong communication skills and the ability to work in a fast-paced environment.

Qualifications

• Experience in customer service or contact centre environments.
• Excellent verbal communication and interpersonal skills.
• Strong customer-focused approach and desire to deliver excellent service.
• Good IT and computer literacy.
• Ability to work in a fast-paced, target-driven setting.
• Collaborative team player with flexibility and a positive attitude.
• Willingness to learn and develop.

Responsibilities

• Deliver a first-class customer experience by resolving queries at first contact.
• Handle a high volume of inbound calls (150+ per day).
• Meet quality assurance, compliance and customer satisfaction targets.
• Participate in training, coaching and personal development.
• Work with colleagues to achieve team objectives.
• Support improvements by identifying customer trends and escalate issues.
• Ensure all legal, regulatory and compliance requirements are followed.

Skills

Customer service

Communication

IT literacy

Fast-paced environment

Teamwork

Learning mindset

Job description

Customer Experience SpecialistLocation: Blackpool- 5 days per week
Duration: 12 months initially

About the Role

An exciting opportunity has arisen for an experienced Customer Experience Specialist to join a busy, customer-focused contact centre environment. This role is ideal for individuals who thrive in fast-paced settings and are passionate about delivering outstanding customer service.

Key Responsibilities

• Deliver a first-class customer experience by resolving customer queries efficiently at first contact.
• Handle a high volume of inbound calls (typically 150+ calls per day).
• Meet quality assurance, compliance and customer satisfaction targets.
• Participate in ongoing training, coaching and personal development activities.
• Work collaboratively with colleagues to achieve team objectives.
• Support business improvements by identifying customer trends and escalating technical issues where appropriate.
• Ensure all legal, regulatory and compliance requirements are followed.

Skills & Experience

We're looking for candidates with:

• Previous experience within a customer service or contact centre environment.
• Excellent verbal communication and interpersonal skills.
• Strong customer-focused approach with a passion for delivering excellent service.
• Good IT and computer literacy.
• Ability to work effectively in a fast-paced, target-driven environment.
• Strong team-working skills with a positive and flexible attitude.
• Willingness to learn and continuously develop.

Working Pattern

A variety of flexible shift patterns are available, including:

• Full-Time Flexible (37.5 hours)
• Full-Time Late Flexible (37.5 hours)
• Full-Time 4-Day Flexible (37.5 hours)
• part time Flexible (27.5 hours)

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Sanderson acts as both an employment business and as an employment agency.

Reasonable Adjustments

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.