Customer Experience Assistant

HBHR; Lancaster; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Discretionary quarterly bonus

Health cash plan

Annual leave purchase scheme

Increased holiday days

Maternity/Paternity pay

Birthday gifts

Cycle to work

Pension (auto enrolment)

Real Living Wage

Team events

Branded workwear

Job summary

Strongdor is seeking a Customer Experience Assistant to join our Morecambe team at Strongdor Head Office. You will be the first point of contact for customers, handling inquiries, quotes, and tasks to ensure a smooth journey from first contact to order.

This full-time, on-site role offers £28,000–£30,000 with a quarterly discretionary bonus, benefits package, and training. If you’re organised, enjoy helping people and thrive in a fast-paced environment, apply now.

Qualifications

• Has previous experience in an administration, customer service or sales support role
• Has excellent written and verbal communication skills
• Is confident using Microsoft Office including Outlook, Excel, Word and Team
• Can manage their time effectively and stay organised
• Has a positive, can-do attitude and enjoys working as part of a team
• Takes pride in delivering exceptional customer service

Responsibilities

• Processing customer quotation requests and entering information into our CRM system
• Reviewing enquiries and contacting customers to gather any additional details required
• Supporting customers via phone, email and web chat
• Answering and directing incoming calls professionally and efficiently
• Building positive relationships with customers and colleagues
• Providing excellent service and ensuring enquiries are answered promptly
• Helping to keep our customer journey smooth, professional and enjoyable

Skills

Administration

Customer service

Sales support

Communication skills

Education

GCSE

Tools

Microsoft Office

Job description

Customer Experience Assistant, Northgate House, White Lund Industrial Estate, Morecambe, £28,000.00 - £30,000.00

Employment Type

Full Time

Application Start Date

24-09-2026

Application End Date

24-10-2026

State/County

Lancashire

LA3 3BJ

Country

United Kingdom

Work Style

On-site

Manufacturing other marine MFG and services

Position

Other customer support/client care

Experience

1 year

Education

GCSE

Description

Customer Experience Assistant Location: Strongdor Head Office, Morecambe Salary: £28,000 - £30,000 + quarterly discretionary bonus scheme and other great benefits Full-time, on site

At Strongdor, we're proud to be one of the UK's leading steel door manufacturers, supplying high-quality products and delivering outstanding market leading service every step of the way. As our business continues to grow, we're looking for a Customer Experience Assistant to join our friendly and supportive team in Morecambe.

If you're organised, enjoy helping people, and thrive in a fast-paced environment where no two days are the same, we'd love to hear from you!

What You'll Be Doing: As the first point of contact for many of our customers, you'll play a key role in creating a positive experience from the very first interaction. You'll be supporting customers, assisting our sales team, and helping enquiries move smoothly through the business.

Your day-to-day responsibilities will include:

• Processing customer quotation requests and entering information into our CRM system
• Reviewing enquiries and contacting customers to gather any additional details required
• Supporting customers via phone, email and web chat
• Answering and directing incoming calls professionally and efficiently
• Building positive relationships with customers and colleagues
• Providing excellent service and ensuring enquiries are answered promptly
• Helping to keep our customer journey smooth, professional and enjoyable

No experience within the steel door industry? No problem! Full training will be provided, so we're more interested in finding someone with the right attitude, enthusiasm and willingness to learn.

What We're Looking For:

We're looking for someone who:

• Has previous experience in an administration, customer service or sales support role
• Has excellent written and verbal communication skills
• Is confident using Microsoft Office including Outlook, Excel, Word and Team
• Can manage their time effectively and stay organised
• Has a positive, can-do attitude and enjoys working as part of a team
• Takes pride in delivering exceptional customer service

Why Join Strongdor?

We're committed to creating a workplace where people feel valued, supported and rewarded. When you join us, you'll benefit from:

• Discretionary bonus scheme paid quarterly
• Health cash plan to claim back medical expenses, with Employee Assistance Programme and 24/7 Private GP service
• Annual leave purchase scheme – Purchase up to 5 extra holiday days per year
• Increased holiday days with length of service
• Enhanced Maternity and Paternity pay with length of service
• A birthday ‘spin the wheel’ with gifts up to £100 in value
• Cycle to work scheme
• Auto enrolment pension scheme (potential for Additional Voluntary Contributions (AVC) via salary sacrifice
• Real Living Wage Accredited
• Great team culture with frequent staff events and company lunches
• Branded workwear allocation each year