Customer Experience Supervisor – Bus Station Leader

Arriva UK Bus Ltd; Wakefield; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading transportation service provider is seeking a Customer Experience Supervisor for Wakefield Bus Station. This role involves ensuring a safe and welcoming environment for customers, managing day-to-day service delivery, and leading teams to enhance customer satisfaction. The ideal candidate will possess strong communication and complaint-handling skills, have a proactive approach to safety, and demonstrate a commitment to service excellence.

Qualifications

• Experience in customer service and complaint handling.
• Excellent written and verbal communication skills.
• Ability to handle complaints and difficult situations calmly.

Responsibilities

• Act as the first point of contact for customers needing assistance.
• Respond to customer enquiries and resolve complaints on the spot.
• Lead driver managers to ensure optimal customer service.
• Conduct health and safety checks.
• Monitor conditions and address any issues affecting customer experience.

Skills

Customer Service

Complaint Handling

Communication Skills

Attention to Detail

Job description

A leading transportation service provider is seeking a Customer Experience Supervisor for Wakefield Bus Station. This role involves ensuring a safe and welcoming environment for customers, managing day-to-day service delivery, and leading teams to enhance customer satisfaction. The ideal candidate will possess strong communication and complaint-handling skills, have a proactive approach to safety, and demonstrate a commitment to service excellence.