Customer Experience Supervisor

Compass Point Recruitment Ltd; Mildenhall; Hybrid; GBP 32,000 - 35,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Supervisor in Mildenhall to lead a team, enhance service quality, and resolve issues. The position offers a salary of up to £35,000, with hybrid working options. Ideal candidates will have prior leadership experience in customer service and strong communication skills.

Benefits

Supportive team environment

Scope for career development

Qualifications

• Previous experience in a customer service supervisory or team leader role.
• Strong communication and people management skills.
• Ability to remain calm under pressure and resolve issues effectively.

Responsibilities

• Supervising and supporting the customer service team day-to-day.
• Coaching, mentoring and conducting regular performance reviews.
• Managing escalated queries and ensuring timely resolution.
• Monitoring KPIs and driving service improvements.

Skills

Leadership skills

Communication skills

People management

CRM systems proficiency

Tools

Microsoft Office

Job description

• Location

  Mildenhall

• Sector:

  Sales & Marketing

• Job type:

  Permanent

• Salary:

  £32000 - £35000 per annum

• Contact:

  Ryan Markey

• Contact email:

  [e-mail]

• Contact phone:

  01284765700

• Job ref:

  J36832

• Published:

  10 days ago

• Expiry date:

  2025-09-21

• Start date:

  2025-08-20

• Consultant:

  Ryan Markey

Customer Service Supervisor - Mildenhall
Up to £35,000 | Full-time | Permanent | Hybrid

Are you an experienced customer service professional with proven leadership skills? I'm currently recruiting on behalf of a well-established organisation in Mildenhall who are seeking a Customer Service Supervisor to join their team on a permanent basis.

This is an excellent opportunity for someone who enjoys leading and motivating a team, driving improvements, and ensuring customers receive the highest standard of service.

What's on offer

Salary up to £35,000 per annum, depending on experience

Full-time, permanent position

Hybrid working available (office and home-based mix)

Supportive team environment with scope to develop your career

Key responsibilities

Supervising and supporting the customer service team day-to-day

Coaching, mentoring and conducting regular performance reviews

Managing escalated queries and ensuring timely resolution

Monitoring KPIs and driving service improvements

Working closely with senior management to implement best practice

About you

Previous experience in a customer service supervisory or team leader role

Strong communication and people management skills

Ability to remain calm under pressure and resolve issues effectively

Confident using CRM systems and Microsoft Office packages

Positive, proactive approach with a passion for excellent customer care

If you're looking to take the next step in your customer service career and want to join a forward-thinking business in Mildenhall, I'd love to hear from you.

Apply today or get in touch for a confidential discussion.

Commercial Team Leader - Accountancy & Office Support Divisions

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