Customer Experience Specialist

Strongdor Limited; Morecambe; Hybrid; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Discretionary quarterly bonus

Health cash plan

Annual leave purchase scheme

Increased holiday days with service

Enhanced maternity/paternity pay

Birthday gifts up to £100

NHS health checks on site

Cycle to work scheme

Pension scheme

Real Living Wage Accredited

Team lunches and events

Referral scheme

Branded workwear

Job summary

Strongdor Limited is seeking a Customer Experience Assistant in Morecambe to act as the first point of contact for customers. You will support the sales team, manage enquiries, and ensure a smooth customer journey from initial contact through to follow-up.

The role requires strong communication, organisational skills and experience in administration or customer service. Full training will be provided, with an on-site, full-time working pattern and a discretionary bonus scheme.

Qualifications

• Experience in an administration, customer service or sales support role
• Excellent written and verbal communication skills
• Proficient in Microsoft Office including Outlook, Excel, Word and Teams

Responsibilities

• Process customer quotation requests and enter information into the CRM
• Review enquiries and gather any missing details from customers
• Support customers via phone, email and web chat
• Answer and direct incoming calls professionally and efficiently
• Build positive relationships with customers and colleagues
• Provide excellent customer service and resolve enquiries promptly
• Help keep the customer journey smooth and enjoyable

Skills

Administration

Customer service

Sales support

Time management

Communication

Tools

MS Office

Outlook

Excel

Word

Teams

Job description

Strongdor Limited is seeking a Customer Experience Assistant in Morecambe to act as the first point of contact for customers. You will support the sales team, manage enquiries, and ensure a smooth customer journey from initial contact through to follow-up.

The role requires strong communication, organisational skills and experience in administration or customer service. Full training will be provided, with an on-site, full-time working pattern and a discretionary bonus scheme.