Customer Experience Assistant

Strongdor Limited; Morecambe; Hybrid; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Discretionary quarterly bonus

Health cash plan

Annual leave purchase scheme

Increased holiday days with service

Enhanced maternity/paternity pay

Birthday gifts up to £100

NHS health checks on site

Cycle to work scheme

Pension scheme

Real Living Wage Accredited

Team lunches and events

Referral scheme

Branded workwear

Job summary

Strongdor Limited is seeking a Customer Experience Assistant in Morecambe to act as the first point of contact for customers. You will support the sales team, manage enquiries, and ensure a smooth customer journey from initial contact through to follow-up.

The role requires strong communication, organisational skills and experience in administration or customer service. Full training will be provided, with an on-site, full-time working pattern and a discretionary bonus scheme.

Qualifications

• Experience in an administration, customer service or sales support role
• Excellent written and verbal communication skills
• Proficient in Microsoft Office including Outlook, Excel, Word and Teams

Responsibilities

• Process customer quotation requests and enter information into the CRM
• Review enquiries and gather any missing details from customers
• Support customers via phone, email and web chat
• Answer and direct incoming calls professionally and efficiently
• Build positive relationships with customers and colleagues
• Provide excellent customer service and resolve enquiries promptly
• Help keep the customer journey smooth and enjoyable

Skills

Administration

Customer service

Sales support

Time management

Communication

Tools

MS Office

Outlook

Excel

Word

Teams

Job description

Customer Experience Assistant

Location: Strongdor Head Office, Morecambe
Salary: £28,000 - £30,000 + quarterly discretionary bonus scheme and other great benefits
Full-time, on site

At Strongdor, we're proud to be one of the UK's leading steel door manufacturers, supplying high-quality products and delivering outstanding market leading service every step of the way. As our business continues to grow, we're looking for a Customer Experience Assistant to join our friendly and supportive team in Morecambe.

If you're organised, enjoy helping people, and thrive in a fast-paced environment where no two days are the same, we'd love to hear from you!

What You'll Be Doing:

As the first point of contact for many of our customers, you'll play a key role in creating a positive experience from the very first interaction. You'll be supporting customers, assisting our sales team, and helping enquiries move smoothly through the business.

Your day-to-day responsibilities will include:

• Processing customer quotation requests and entering information into our CRM system
• Reviewing enquiries and contacting customers to gather any additional details required
• Supporting customers via phone, email and web chat
• Answering and directing incoming calls professionally and efficiently
• Building positive relationships with customers and colleagues
• Providing excellent customer service and ensuring enquiries are resolved promptly
• Helping to keep our customer journey smooth, professional and enjoyable

No experience within the steel door industry? No problem! Full training will be provided, so we're more interested in finding someone with the right attitude, enthusiasm and willingness to learn.

What We're Looking For:

We're looking for someone who:

• Has previous experience in an administration, customer service or sales support role
• Has excellent written and verbal communication skills
• Is confident using Microsoft Office including Outlook, Excel, Word and Teams
• Can manage their time effectively and stay organised
• Has a positive, can-do attitude and enjoys working as part of a team
• Takes pride in delivering exceptional customer service

Why Join Strongdor?

We're committed to creating a workplace where people feel valued, supported and rewarded. When you join us, you'll benefit from:

• Discretionary bonus scheme paid quarterly
• Health cash plan to claim back medical expenses, with Employee Assistance Programme and 24/7 Private GP service
• Annual leave purchase scheme – Purchase up to 5 extra holiday days per year
• Increased holiday days with length of service
• Enhanced Maternity and Paternity pay with length of service
• A birthday ‘spin the wheel’ with gifts up to £100 in value
• On site NHS health checks
• Cycle to work scheme
• Auto enrolment pension scheme (potential for Additional Voluntary Contributions (AVC) via salary sacrifice
• Real Living Wage Accredited
• Great team culture with frequent staff events and company lunches
• Candidate referral scheme
• Branded workwear allocation each year

Working Hours:

• Monday, Tuesday, Thursday & Friday: 7:30am - 4:30pm
• Wednesday: 7:00am - 4:00pm

Ready to Join Us?

If you're looking for a role where you can build your skills, make a real difference to customer experience, and be part of a growing business with a fantastic team culture, we'd love to hear from you!