Customer Service Assistant

Confidential; North East; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Enhanced holidays

Pension scheme

Private health care

Job summary

Confidential is seeking a Customer Service Assistant in Newcastle. The role is permanent with a salary around £29,000 per year and involves front-facing customer duties across phone, email, and live chat.

You will handle inquiries, respond to reviews, log messages for the team, and support Sales/Account Managers. DBS check is required and there are enhanced holidays, a pension, and private health care on offer.

Qualifications

• Experience in customer service
• Professional and friendly demeanor
• Strong organisational skills

Responsibilities

• Acting as the face of the business
• Providing first-class customer service over the telephone, via email and on live chat
• Responding to Trustpilot reviews in a professional manner
• Redirecting calls and taking messages for the wider team
• Handling written communications via email or letter
• Providing administration support to Sales and Account Managers
• Resolving and investigating customer complaints
• Keeping accurate records in the in-house system

Job description

Customer Service Assistant, Newcastle under Lyme, Permanent, £29,000

Are you looking for a new challenge, within a business that will support your growth and reward your hard work? We are looking for an experienced Customer Service candidate to become a pivotal member of my clients Client Services team. Joining a small team of 3, you will be the face of this successful and thriving business, ensuring that quality service is always delivered. If you have a professional manner, a business savvy approach and a desire to deliver first class service, then we want to hear from you.

Daily duties will include

• Acting as the face of the business
• Providing a first-class customer service over the telephone, via email and on live chat
• Responding to all Trustpilot reviews online in a professional and helpful manner
• Redirecting calls where appropriate and taking messages for the wider team
• Responding to all written communication professionally, via email or letter
• Provide administration support to the wider business including the Sales and Account Manager s when required
• Resolving and investigating any complaints made by customers
• Keeping accurate records and updating the inhouse system

This role is ideal for someone who has worked within customer service previously and enjoys being the go-to person for all customer queries. Our client would welcome applications from candidates who have worked in a similar position previously. They are seeking someone friendly, with a naturally helpful manner, who is driven, self-motived and well organised. Due to the nature of the business, the successful candidate will be required to undertake a DBS check before commencing work. In return they offer excellent company benefits such as enhanced holidays, pension scheme, private health care plus more. Beautiful modern offices. An opportunity not to be missed.

Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.