Customer Service After Sales Advisor

Strongdor Limited; Morecambe; Hybrid; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Quarterly bonus

Health Cash Plan

Extra holidays

Cycle to Work

On-site parking

Employee Assistance Program

Real Living Wage

Job summary

Strongdor Limited in Morecambe is seeking a Customer Service After Sales Advisor to take ownership of customer issues from start to finish, delivering a first-class after-sales experience. You'll investigate warranty queries, technical product concerns and installation issues while collaborating with Sales, Production and Logistics to resolve cases.

The role offers an early finish on Fridays and benefits from a quarterly discretionary bonus, health plan and other staff perks as the company

Qualifications

• Experience in customer service, after-sales support, complaints handling or a similar role.
• Excellent written and verbal communication skills.
• Strong problem-solving abilities and attention to detail.
• Confidence handling difficult conversations professionally.
• Ability to stay calm under pressure and manage multiple priorities.
• Experience within manufacturing, engineering, construction or building products.
• Ability to interpret technical drawings or specifications.
• Experience dealing with warranties or technical products.

Responsibilities

• Managing customer complaints from first contact through to resolution
• Investigating warranty claims and technical queries
• Working closely with Sales, Production, Logistics and Quality teams
• Coordinating site visits and remedial works when required
• Explaining technical information clearly and confidently
• Handling challenging conversations with professionalism and empathy
• Identifying root causes and helping prevent future issues
• Maintaining accurate records and providing excellent customer communication throughout
• Supporting continuous improvement across products, processes and customer experience

Job description

Location: Strongdor Factory, Morecambe
Salary: £28,000 - £30,000 per annum + Quarterly Discretionary Bonus + Other Great Benefits
Full Time | Office Based

Do you fancy an early finish every Friday at 2:45pm. Start your weekend sooner with our shorter Friday working day!

At Strongdor, we're not your average manufacturing business. We're a fast-growing, award-winning steel door manufacturer known for delivering exceptional products and outstanding customer service across the UK. As our business continues to grow, we're looking for a confident and customer-focused Customer Service After Sales Advisor to join our team in Morecambe. If you're someone who enjoys solving problems, building relationships, investigating issues and making things right for customers, this could be the perfect role for you.

About the Role:

As our Customer Service After Sales Advisor, you'll take ownership of customer issues from start to finish, helping customers find solutions while ensuring we deliver a first-class after-sales experience. Whether it's a warranty query, a technical product concern or an installation issue, you'll work closely with teams across the business to investigate, resolve problems and deliver positive outcomes. You'll be the voice of reassurance for our customers and the driving force behind continuous improvements within the business.

What You'll Be Doing:

• Managing customer complaints from first contact through to resolution
• Investigating warranty claims and technical queries
• Working closely with Sales, Production, Logistics and Quality teams
• Coordinating site visits and remedial works when required
• Explaining technical information clearly and confidently
• Handling challenging conversations with professionalism and empathy
• Identifying root causes and helping prevent future issues
• Maintaining accurate records and providing excellent customer communication throughout
• Supporting continuous improvement across products, processes and customer experience

What We're Looking For:

• Experience in customer service, after-sales support, complaints handling or a similar role
• Excellent written and verbal communication skills
• Strong problem-solving abilities and attention to detail
• Confidence handling difficult conversations professionally
• Ability to stay calm under pressure and manage multiple priorities
• Experience within manufacturing, engineering, construction or building products
• Ability to interpret technical drawings or specifications
• Experience dealing with warranties or technical products

Working Hours:

• Monday: 7:30am - 4:30pm
• Tuesday: 7:30am - 4:30pm
• Thursday: 7:30am - 4:30pm
• Friday: 7:00am - 2:45pm

Why You'll Love Working at Strongdor:

We're committed to creating a workplace where people feel valued, supported and rewarded. When you join us, you'll benefit from:

• Quarterly discretionary bonus scheme
• Health Cash Plan
• Buy up to 5 additional holidays per year
• Enhanced holiday entitlement with service
• Enhanced maternity and paternity pay
• Birthday Spin the Wheel with prizes worth up to £100
• Career development and progression opportunities
• Free on-site NHS health checks
• Cycle to Work Scheme
• Company-funded Employee Assistance Programme
• Real Living Wage Accredited Employer
• Regular staff events, company lunches and team celebrations
• Secure on-site parking
• Annual branded workwear allocation

Ready to Join Us?

If you're looking for a role where you can make a real impact, develop your skills and be part of a growing business with a fantastic culture, we'd love to hear from you.