Customer Service Specialist - 3-Month Local Authority Role

Brackenberry Limited; Lancashire; On-site; GBP 19,000 - 24,000; Full time

Job summary

Brackenberry Limited is recruiting a Customer Service Assistant on a 3-month contract to support the Local Authority in West Lancashire. The role is based at the Ormskirk Contact Centre and at the Customer Service Points in Skelmersdale and Ormskirk.

You will answer inquiries by phone, face-to-face and email, directing them to the right service and resolving issues promptly. Strong communication and problem-solving skills are essential, with a willingness to learn new processes and systems.

Qualifications

• Previous customer service experience would be beneficial.
• Excellent verbal and written communication skills.
• Ability to handle customer enquiries professionally across telephone, face-to-face and electronic channels.
• Strong problem-solving skills and the ability to identify customer needs and provide appropriate solutions.
• You should be available to work immediately or at short notice.
• You should have right to work in U.K.
• This role requires a Standard DBS.

Responsibilities

• Act as the first point of contact for customer enquiries, providing professional and efficient support across telephone, face-to-face and electronic channels.
• Identify customer needs, establish the relevant service required and ensure queries and issues are resolved promptly.
• Provide customer service through the Contact Centre in Ormskirk and Customer Service Points in Skelmersdale and Ormskirk.
• Liaise with management and colleagues across Council departments to ensure service-related queries are handled effectively.
• Support visitors, customers and colleagues with professionalism, patience and a willingness to learn new processes and systems.
• Interpret customer queries and problems, acting as an advocate to secure appropriate and timely solutions.

Job description

Brackenberry Limited is recruiting a Customer Service Assistant on a 3-month contract to support the Local Authority in West Lancashire. The role is based at the Ormskirk Contact Centre and at the Customer Service Points in Skelmersdale and Ormskirk.

You will answer inquiries by phone, face-to-face and email, directing them to the right service and resolving issues promptly. Strong communication and problem-solving skills are essential, with a willingness to learn new processes and systems.