Customer Experience Specialist - First Contact

Confidential; Greater London; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

25 days' holiday plus bank holidays

Private medical insurance

Life assurance

Enhanced family leave

Fully funded training and professional

Paid sabbaticals as a loyalty reward

Pension scheme

Employee assistance programme

Discounts across travel, entertainment

Job summary

Rendall & Rittner is seeking a Customer Experience Advisor at our Head Office in Woolwich, London. You will be the first point of contact for customers, handling enquiries by phone and email with empathy and efficiency, and shaping how residents and clients feel about the service we provide.

You will work in a fast-paced, customer-facing environment, with rotating shifts 8am-8pm, Monday to Friday, plus 1 in 4 Saturdays. The role offers a discretionary bonus, strong benefits, and ongoing training.

Qualifications

• Excellent communication skills, written and spoken
• Empathetic and customer-focused approach
• Strong problem-solving and decision-making abilities
• Comfortable handling multiple priorities in a fast-paced environment
• Able to maintain professionalism on calls and emails

Responsibilities

• Deliver outstanding customer service via phone and email to residents and clients
• Maintain clear, empathetic communication so customers feel heard and supported
• Think creatively to resolve issues and prevent escalation
• Collaborate with colleagues across functions to ensure a seamless service experience
• Act on customer feedback to improve service quality
• Participate in training to continuously develop skills

Skills

Communication

Empathy

Problem solving

Teamwork

Multitasking

Job description

Rendall & Rittner is seeking a Customer Experience Advisor at our Head Office in Woolwich, London. You will be the first point of contact for customers, handling enquiries by phone and email with empathy and efficiency, and shaping how residents and clients feel about the service we provide.

You will work in a fast-paced, customer-facing environment, with rotating shifts 8am-8pm, Monday to Friday, plus 1 in 4 Saturdays. The role offers a discretionary bonus, strong benefits, and ongoing training.