Customer Experience & Repairs Admin Specialist

Aspinal of London; Fernhurst; On-site; GBP 22,000 - 27,000; Full time

Job summary

A luxury fashion brand in Fernhurst is seeking a Customer Services Advisor to enhance customer experience across various sales channels. Key responsibilities include being the first point of contact, ensuring customer satisfaction, and managing repairs administration. Ideal candidates should excel in customer service and sales, with strong teamwork skills. Join a growing team that values training and development, offering competitive salaries and generous staff discounts.

Benefits

Comprehensive training and induction

Competitive Salary

Generous staff discount scheme

Constant training, coaching and mentoring

Qualifications

• Proven experience in customer service and sales.
• Strong communication skills to engage with customers.
• Ability to handle repairs administration efficiently.

Responsibilities

• Act as the first point of contact for customers.
• Ensure high customer satisfaction during interactions.
• Support peers and contribute to a positive team environment.
• Handle repairs admin effectively.

Skills

Excellent customer service

Sales proficiency

Teamwork

Problem-solving

Job description

A luxury fashion brand in Fernhurst is seeking a Customer Services Advisor to enhance customer experience across various sales channels. Key responsibilities include being the first point of contact, ensuring customer satisfaction, and managing repairs administration. Ideal candidates should excel in customer service and sales, with strong teamwork skills. Join a growing team that values training and development, offering competitive salaries and generous staff discounts.