Customer Experience Pro - Retail Banking (Falkirk, 24.5h)

Santander; Falkirk; On-site; GBP 23,000 - 28,000; Part time

Benefits offered by this job

Holiday allowance

Pension plan

Private healthcare discounts

Employee share plans

Job summary

Santander UK plc in Falkirk is seeking a Customer Experience Advisor to join our Retail Banking team on a 12‑month fixed term contract. The role is 24.5 hours per week, on a rota from Monday to Saturday, between 8am and 6pm.

You’ll be the friendly face and voice for customers, handling transactions, helping with technology in-branch, and safeguarding customers against fraud. You’ll work in a busy, multi‑skilled branch, supported by a close team and flexible in approach to cover a broad range of

Qualifications

• Proven ability to deliver outstanding customer service, face-to-face or telephony.
• Strong communication to understand customer needs.
• Comfortable working in a busy, multi‑skilled branch environment.
• Opportunity to go beyond for customers and support colleagues.

Responsibilities

• Act as the first point of contact for customers in branch or by phone.
• Assist with day-to-day transactions and servicing needs.
• Answer calls into the contact centre and resolve queries.
• Build relationships and provide solutions to customers.
• Develop knowledge of Santander services and products.
• Identify ways to improve the customer experience.

Skills

Customer service

Communication

Teamwork

Problem solving

Flexibility

Multi-tasking

Job description

Santander UK plc in Falkirk is seeking a Customer Experience Advisor to join our Retail Banking team on a 12‑month fixed term contract. The role is 24.5 hours per week, on a rota from Monday to Saturday, between 8am and 6pm.

You’ll be the friendly face and voice for customers, handling transactions, helping with technology in-branch, and safeguarding customers against fraud. You’ll work in a busy, multi‑skilled branch, supported by a close team and flexible in approach to cover a broad range of