Req1490414 Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions[...]

Santander UK; Falkirk; On-site; GBP 21,600 - 26,400; Full time

Benefits offered by this job

25 days’ holiday plus bank holidays

Discretionary performance-related annual bonus

8% pension contribution

Free digital health services

Employee discounts

Job summary

A leading UK bank is seeking a Customer Experience Advisor for its Falkirk branch. This full-time role involves assisting customers with transactions and queries, delivering outstanding customer service, and building relationships. Candidates should have effective communication skills and a background in customer service. The position offers a salary starting at £24,500 with various benefits including a pension contribution and holidays.

Qualifications

• Proven ability to deliver outstanding customer service from a face-to-face or telephony background.
• Ability to communicate effectively with customers to understand their needs.

Responsibilities

• Act as the first point of contact for customers in-branch or over the phone.
• Assist with day-to-day transactions, queries and servicing.
• Answer customer calls into our contact centre.
• Build relationships and find solutions for customers.
• Develop knowledge of services and products to assist customers.
• Identify new ways to improve the customer experience.

Skills

Outstanding customer service

Effective communication

Job description

Overview

Req1490414 Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Falkirk Branch

Join to apply for the Req1490414 Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Falkirk Branch role at Santander UK.

We are currently recruiting Customer Service colleagues, with a starting salary of £24,500 per annum. This is made up of a base salary of £24,000 plus an additional £500 flexible benefit. The role is based in our Falkirk branch and is full-time, permanent, 35 hours per week.

You’ll be the friendly face and voice of Santander, acting as a listener and problem solver. Whether you’re helping with simple cash transactions, assisting with technology in the banking hall, handling phone transactions or protecting customers against fraud, you’ll face a variety of challenges in a busy branch environment.

Responsibilities

• Act as the first point of contact for customers in-branch or over the phone
• Assist with day-to-day transactions, queries and servicing
• Answer customer calls into our contact centre
• Build relationships and find solutions for customers
• Develop knowledge of services and products to assist customers
• Identify new ways to improve the customer experience

What you’ll bring (Qualifications)

• Proven ability to deliver outstanding customer service from a face-to-face or telephony background
• Ability to communicate effectively with customers to understand their needs

Nice to have

• A real desire to go above and beyond for customers
• Effective teamwork with a flexible, can-do approach
• Openness to a broad range of activities outside standard expectations
• Ability to grow, adapt and change with business needs and priorities
• You will require the right to work in the UK

What else you need to know

• This is a full-time permanent branch-based role, 35 hours per week, across Monday to Saturday between 8:00am – 6:00pm
• The role is based in the Falkirk branch

Benefits

• Starting salary of £24,000 plus a £500 annual cash allowance for benefits
• 25 days’ holiday plus bank holidays (26 days after 5 years), with option to purchase up to 5 extra days
• Discretionary performance-related annual bonus
• Voluntary healthcare benefits at discounted rates (medical, dental, health assessments)
• Free digital health services and wellbeing resources
• 8% pension contribution by Santander (up to 12.5% if you contribute)
• Life and income protection insurance options
• Charitable giving and community partnerships
• Share in Santander’s success via share plans
• Employee discounts and staff product offers

Right to work

Every individual must have the right to work in the UK. If you require a working visa/permit this will not influence our decision to progress your application. If you do not have the right to work, Santander will not proceed with your application.

How to apply

If this role sounds like you, please apply. For accessibility needs or additional assistance, contact [e-mail].

Additional information

We welcome applications and note that there may be no relocation package. Visa sponsorship costs and relocation costs may apply as per policy.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales, Public Relations, and Customer Service