Customer Experience Pro — Branch & Phone Support

Banco Santander SA; Wakefield; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Holiday allowance

Healthcare benefits

Pension contributions

Share plans

Staff product discounts

Wellbeing programs

Job summary

Santander UK is seeking a Customer Experience Advisor in Wakefield to deliver high-quality service across in-branch and telephony channels. You will handle everyday transactions, assist customers with queries, and resolve issues with a proactive approach.

You will join a multi-skilled team, supporting a busy branch on a 35-hour rota from 8am to 6pm, Monday to Saturday. Competitive benefits and career development are offered.

Qualifications

• Professional Experience: Proven ability to deliver outstanding customer service either from a face to face or a telephony background (Required).
• The ability to communicate effectively with customers to truly understand their needs (Required).
• A real desire to go above-and-beyond for customers (Preferred).
• Effective team working skills with a flexible, can-do approach to work (Preferred).
• Openness to a broad range of activities even if outside of standard expectations (Preferred).
• Ability to grow, adapt and change accommodating business needs and priorities (Preferred).

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone.
• Assisting with day-to-day transactions, queries and servicing.
• Answering customer calls into our contact centre.
• Building relationships and finding solutions.
• Developing your knowledge of services and products to help our customers.
• Identifying new ways to improve the customer experience.

Skills

Customer service

Communication skills

Teamwork

Job description

Santander UK is seeking a Customer Experience Advisor in Wakefield to deliver high-quality service across in-branch and telephony channels. You will handle everyday transactions, assist customers with queries, and resolve issues with a proactive approach.

You will join a multi-skilled team, supporting a busy branch on a 35-hour rota from 8am to 6pm, Monday to Saturday. Competitive benefits and career development are offered.