Customer Experience Advisor - Branch & Phone Support

Santander Group; Telford; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Discretionary bonus (8%)

Pension

Flexible benefit allowance

Job summary

Santander UK in Telford is hiring a Customer Experience Advisor to join a multi-skilled branch team. The role covers a mix of in-branch, telephony and digital support, with a focus on delivering outstanding service and solving problems for customers.

You will work 35 hours per week on a rota basis, Monday to Saturday between 8am and 6pm. The position offers a starting salary of £25,000, a £500 flexible allowance and an 8% discretionary bonus.

Qualifications

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background (Required)
• The ability to communicate effectively with customers to truly understand their needs (Required)
• A real desire to go above-and-beyond for customers (Preferred)
• Effective team working skills with a flexible, can-do approach to work (Preferred)
• Openness to a broad range of activities even if outside of standard expectations (Preferred)
• Ability to grow, adapt and change accommodating business needs and priorities (Preferred)
• All candidates must have the right to work in the UK to commence employment with Santander.

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

Skills

Customer service

Communication

Teamwork

Right to work in UK

Job description

Santander UK in Telford is hiring a Customer Experience Advisor to join a multi-skilled branch team. The role covers a mix of in-branch, telephony and digital support, with a focus on delivering outstanding service and solving problems for customers.

You will work 35 hours per week on a rota basis, Monday to Saturday between 8am and 6pm. The position offers a starting salary of £25,000, a £500 flexible allowance and an 8% discretionary bonus.