Customer Experience Advisor – Branch & Phone Support

Banco Santander SA; Plymouth; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Healthcare benefits

Pension scheme

Employee share plans

Discounts on Santander products

Job summary

Santander UK is seeking a Customer Experience Advisor based at Plymouth Branch, working 35 hours per week on a rota basis from 8am to 6pm. You will be the friendly face and voice for customers, handling transactions, assisting with technology in the banking hall, and supporting fraud prevention.

You will build relationships, develop knowledge of services and products, and identify ways to improve the customer experience.

Qualifications

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background.
• The ability to communicate effectively with customers to truly understand their needs.
• A real desire to go above-and-beyond for customers.
• Effective team working skills with a flexible, can-do approach to work.
• Openness to a broad range of activities even if outside of standard expectations.
• Ability to grow, adapt and change accommodating business needs and priorities.

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

Skills

Customer service

Communication

Customer focus

Teamwork

Flexibility

Adaptability

Job description

Santander UK is seeking a Customer Experience Advisor based at Plymouth Branch, working 35 hours per week on a rota basis from 8am to 6pm. You will be the friendly face and voice for customers, handling transactions, assisting with technology in the banking hall, and supporting fraud prevention.

You will build relationships, develop knowledge of services and products, and identify ways to improve the customer experience.