Customer Experience Advisor — Flexible Branch Banking

Banco Santander SA; Wellingborough; On-site; GBP 23,000 - 28,000; Part time

Benefits offered by this job

Discretionary bonus

Pension plan

Health benefits

Holiday entitlement

Employee share plans

Job summary

Santander UK is seeking a Customer Experience Advisor to serve customers at the Wellingborough and Kettering twinned branches on a 21-hour week rota. You will handle in-branch and phone interactions, assist with transactions, and help protect customers against fraud.

You’ll build relationships, learn Santander services, and strive to improve the overall customer experience in a dynamic, tech-enabled environment.

Qualifications

• Proven ability to deliver outstanding customer service.
• Strong communication to understand customer needs.
• Flexible, team-oriented with a can-do attitude.
• Willingness to adapt to varied activities.

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone.
• Assisting with day-to-day transactions, queries and servicing.
• Answering customer calls into our contact centre.
• Building relationships and finding solutions.
• Developing your knowledge of services and products to help our customers.
• Identifying new ways to improve the customer experience.

Skills

Customer service

Communication

Teamwork

Flexibility

Problem solving

Job description

Santander UK is seeking a Customer Experience Advisor to serve customers at the Wellingborough and Kettering twinned branches on a 21-hour week rota. You will handle in-branch and phone interactions, assist with transactions, and help protect customers against fraud.

You’ll build relationships, learn Santander services, and strive to improve the overall customer experience in a dynamic, tech-enabled environment.