Customer Experience Specialist - Branch & Phone

Santander Group; East Midlands; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Flexible benefit allowance

Discretionary bonus

Holiday entitlement 25 days + BH

Pension contributions

Job summary

Santander UK is seeking a Customer Experience Advisor to join the Derby MP Branch. The role is 35 hours per week on a rota, Monday to Saturday, from 8am to 6pm, supporting customers in-branch and over the phone.

You will handle transactions, assist with technology, and protect customers against fraud while delivering excellent service. You will be the friendly face and voice of Santander, building relationships, solving problems, and working within a multi-skilled team.

Qualifications

• Proven ability to deliver outstanding customer service either from a face-to-face or telephony background (Required)
• The ability to communicate effectively with customers to truly understand their needs (Required)
• A real desire to go above-and-beyond for customers (Preferred)
• Effective team working skills with a flexible, can-do approach to work (Preferred)
• Openness to a broad range of activities even if outside of standard expectations (Preferred)
• Ability to grow, adapt and change accommodating business needs and priorities (Preferred)
• All candidates must have the right to work in the UK to commence employment (Required)

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

Skills

Customer service

Communication

Problem solving

Teamwork

Adaptability

Right to work UK

Job description

Santander UK is seeking a Customer Experience Advisor to join the Derby MP Branch. The role is 35 hours per week on a rota, Monday to Saturday, from 8am to 6pm, supporting customers in-branch and over the phone.

You will handle transactions, assist with technology, and protect customers against fraud while delivering excellent service. You will be the friendly face and voice of Santander, building relationships, solving problems, and working within a multi-skilled team.