Branch Customer Experience Pro

Santander Group; Harrogate; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Flexible benefit allowance

Discretionary bonus (8%)

25 days holiday + bank holidays

Pension contributions

Job summary

Santander UK is seeking a Customer Experience Advisor for the Harrogate branch. The role is 35 hours per week on a rota basis, Monday to Saturday, 8am to 6pm.

You will greet customers, assist with transactions, help with banking technology and answer calls, focusing on solving problems and delivering excellent service. You will benefit from a starting salary of £25,000 plus a £500 flexible benefit allowance and an 8% discretionary bonus.

Qualifications

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background (Required)
• The ability to communicate effectively with customers to truly understand their needs (Required)
• A real desire to go above-and-beyond for customers (Preferred)
• Effective team working skills with a flexible, can-do approach to work (Preferred)
• Openness to a broad range of activities even if outside of standard expectations (Preferred)
• Ability to grow, adapt and change accommodating business needs and priorities (Preferred)

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

Job description

Santander UK is seeking a Customer Experience Advisor for the Harrogate branch. The role is 35 hours per week on a rota basis, Monday to Saturday, 8am to 6pm.

You will greet customers, assist with transactions, help with banking technology and answer calls, focusing on solving problems and delivering excellent service. You will benefit from a starting salary of £25,000 plus a £500 flexible benefit allowance and an 8% discretionary bonus.