Customer Experience Associate — Betting Shop (Part-Time)

William Hill PLC; Aldringham; Remote; GBP 14,000 - 21,000; Part time

Benefits offered by this job

Annual pay review + bonus

28 days holiday pro rata

Birthday day off

Pension scheme with 4% match

Employee discounts

Training and development

Job summary

William Hill in Leiston is looking for a Customer Service Representative to welcome customers, process bets, and assist with queries, including demonstrating how to use betting terminals. You’ll help build relationships and provide excellent service while championing safer gambling at all times.

Shifts run between 8am and 10pm, Monday to Sunday, with rota-based evenings and weekends. The role includes training, bonus potential, 28 days’ holiday pro rata, and pension matching as part of a

Qualifications

• Passion for delivering great customer service.
• Strong interpersonal and empathy skills.
• Able to engage with customers from all walks of life.

Responsibilities

• Welcoming customers with a friendly face.
• Processing bets and assisting with customer queries.
• Demonstrating how to use betting terminals.
• Building relationships with customers and providing an excellent customer service.
• Championing safer gambling at all times.
• Supporting managers with shop displays and opening / closing activities as required.

Skills

Customer service

Interpersonal skills

Empathy

Tools

Betting terminals

Job description

William Hill in Leiston is looking for a Customer Service Representative to welcome customers, process bets, and assist with queries, including demonstrating how to use betting terminals. You’ll help build relationships and provide excellent service while championing safer gambling at all times.

Shifts run between 8am and 10pm, Monday to Sunday, with rota-based evenings and weekends. The role includes training, bonus potential, 28 days’ holiday pro rata, and pension matching as part of a