Customer Success & Order Coordination Specialist

Eaton; Cheltenham; Sur place; GBP 26 000 - 32 000; Plein temps

Avantages offerts par ce poste

Competitive compensation and benefits

Résumé du poste

Eaton Cheltenham is seeking a Customer Services Coordinator to support the Customer Services Department in delivering efficient order processing and pro-active customer communication.

Key responsibilities include interpreting customer requirements, coordinating with Production for achievable delivery dates, issuing acknowledgements and quotations, and maintaining accurate order status and despatch paperwork. The role emphasizes collaboration, accuracy, and proactive problem solving.

Qualifications

• Experience in a customer service role.
• Excellent organizational and teamwork abilities.
• Strong communication skills with a proactive approach.

Responsabilités

• Interpret customer requirements across quality, delivery, and packaging throughout the manufacturing cycle.
• Process customer orders onto the MRP system after liaison with Production to ensure an achievable delivery date.
• Issue order acknowledgements reflecting the Company's conditions of acceptance.
• Handle customer order enquiries in a responsive and professional manner.
• Inform the customer proactively of changes during production that impact delivery criteria, including the delivery date.
• Assist in expediting information to meet customer requirements.
• Produce release and despatch paperwork reflecting original order criteria.
• Compile and issue regular order status reports.
• Regularly reconcile the MRP order book with the customers' view of demand.
• Issue quotations considering internal policies and authorisation limits.
• Carry out other duties as reasonably requested by the Customer Service Manager.

Connaissances

Well organized

Works effectively with others

Good communication

Proactively manage own work

Use initiative

Plans work and delivers on time

Outils

MRP system

Description du poste

Eaton Cheltenham is seeking a Customer Services Coordinator to support the Customer Services Department in delivering efficient order processing and pro-active customer communication.

Key responsibilities include interpreting customer requirements, coordinating with Production for achievable delivery dates, issuing acknowledgements and quotations, and maintaining accurate order status and despatch paperwork. The role emphasizes collaboration, accuracy, and proactive problem solving.