Customer Care & Order Fulfillment Specialist

Prime Appointments Ltd; Chelmsford; In loco; GBP 25.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Bonus schemes

Profit sharing

23 days leave

Birthday day off

Social events

Agile working

Employee assistance

Cycle-to-work

Descrizione del lavoro

Prime Appointments Ltd in Chelmsford is recruiting a Customer Service and Order Processing Administrator to join an established distribution business. You will process customer orders, respond to enquiries, track deliveries and liaise with customers, suppliers and internal teams to ensure a smooth, professional service.

This temporary-to-permanent role offers the chance to develop skills in order processing, customer service and sales administration, with training provided and a range of

Competenze

• Experience in customer service, order processing or sales support.
• Excellent written and verbal communication skills.
• Good IT skills and confidence using email, spreadsheets and computer systems.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks and meet deadlines.
• Proactive, problem-solving mindset and team player attitude.
• Experience with NetSuite, Magento, osCommerce or Zendesk is advantageous.

Mansioni

• Process customer orders and purchase orders accurately and efficiently.
• Manage customer enquiries via email, telephone and live chat.
• Monitor orders from placement through to delivery and inform customers of progress.
• Check stock availability, pricing and delivery dates with suppliers and internal teams.
• Proactively communicate delivery delays, stock issues and order updates.
• Update customer records, order information and delivery tracking details across internal systems.
• Investigate order discrepancies and resolve customer queries promptly.
• Monitor online orders and support the transfer of information between ordering systems.
• Provide customer support through Zendesk and other internal platforms.
• Follow up with customers regarding deliveries, quotations and outstanding orders.
• Support the sales team with customer follow-ups, campaigns and general administration.
• Maintain accurate customer databases and ensure a high standard of service.

Conoscenze

Customer service

Order processing

Sales support

Communication skills

IT skills

Detail oriented

Team player

Problem solving

Strumenti

NetSuite

Magento

osCommerce

Zendesk

CRM systems

Descrizione del lavoro

Prime Appointments Ltd in Chelmsford is recruiting a Customer Service and Order Processing Administrator to join an established distribution business. You will process customer orders, respond to enquiries, track deliveries and liaise with customers, suppliers and internal teams to ensure a smooth, professional service.

This temporary-to-permanent role offers the chance to develop skills in order processing, customer service and sales administration, with training provided and a range of