Order Management & Customer Experience Specialist

Expert Employment Limited; Stonehouse; Presencial; GBP 22.000 - 29.000; Jornada completa

Descripción de la vacante

Expert Employment Limited is seeking a Customer Service Advisor to manage order entry, process customer orders and schedule shipments. You will liaise with Manufacturing and customers to ensure smooth delivery and accurate information.

You will coordinate with credit, sales, shipping and purchasing teams, track delivery dates, flag delays, and support continuous improvement using Manufacturing System principles.

Formación

• Experience working in technology or manufacturing environment.
• Strong administration and numerical skills.
• Professional communication skills and problem-solving abilities.

Responsabilidades

• Coordinate orders and shipments between Manufacturing and customers.
• Interface with departments handling activities such as credit and collections, sales, shipping and purchasing to ensure effective and timely service to customer.
• Track and report to customer and sales staff delivery date, anticipated delays, conflicting terms and conditions of customer purchase orders.
• Use the guiding principles and tools of the Manufacturing System to drive continuous improvement, wherever applicable

Conocimientos

Experience in technology or manuf.

Administrative skills

Numerical skills

Professional communication

Problem-solving

Descripción del empleo

Expert Employment Limited is seeking a Customer Service Advisor to manage order entry, process customer orders and schedule shipments. You will liaise with Manufacturing and customers to ensure smooth delivery and accurate information.

You will coordinate with credit, sales, shipping and purchasing teams, track delivery dates, flag delays, and support continuous improvement using Manufacturing System principles.