Customer Experience Operations Lead

Leeds Bradford Airport; Leeds; On-site; GBP 80,000 - 100,000; Full time

Job summary

A regional airport in the UK is seeking a Customer Experience Manager to oversee day-to-day operations and ensure excellent service delivery. The ideal candidate will have experience leading teams and managing operational processes, particularly in accessibility-focused services. This full-time permanent role offers competitive salary, benefits, and a unique chance to be part of improving air travel accessibility alongside a dedicated team.

Benefits

Pension

Annual bonus

Generous annual leave

Qualifications

• Experience leading supervisors and frontline teams within a customer or operational setting.
• Strong understanding of operational management and resource planning.
• Experience managing Assisted Travel or accessibility-focused services.

Responsibilities

• Ensure customer operations across the airport run smoothly.
• Lead customer experience supervisors and their teams.
• Identify improvements for the customer journey.

Skills

Leading teams

Operational management

Customer-focused mindset

Compliance and safety

Job description

A regional airport in the UK is seeking a Customer Experience Manager to oversee day-to-day operations and ensure excellent service delivery. The ideal candidate will have experience leading teams and managing operational processes, particularly in accessibility-focused services. This full-time permanent role offers competitive salary, benefits, and a unique chance to be part of improving air travel accessibility alongside a dedicated team.