Customer Experience Manager: Data-Driven, Cross-Functional

Carrières Pure Industrial; Caslte Battery searchlight emplacements; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading industrial service provider in Scotland is seeking a Manager of Customer Experience to enhance customer interactions and support the organization's ESG program. This role requires 3-5 years of related experience in hospitality or commercial real estate, strong interpersonal skills, and the ability to analyze data effectively. The successful candidate will engage with internal teams and manage multiple projects, contributing significantly to customer service excellence. Join an inclusive workplace dedicated to diversity and innovation.

Qualifications

• Three to five years of related work experience, preferably in hospitality or commercial real estate.
• Strong interpersonal skills to effectively communicate with parties and provide high-level customer service.
• Excellent computer literacy, particularly with Microsoft Office applications.

Responsibilities

• Creation, analysis, and distribution of surveys.
• Present solutions that address pain points identified in results.
• Create and manage pilot programs to test approved solutions.
• Organize and attend meetings, taking effective notes on action items.
• Track and update the customer experience roadmap and priorities.

Skills

Interpersonal skills

Analytical skills

Customer service

Team collaboration

Computer literacy

Tools

MS Office

Job description

A leading industrial service provider in Scotland is seeking a Manager of Customer Experience to enhance customer interactions and support the organization's ESG program. This role requires 3-5 years of related experience in hospitality or commercial real estate, strong interpersonal skills, and the ability to analyze data effectively. The successful candidate will engage with internal teams and manage multiple projects, contributing significantly to customer service excellence. Join an inclusive workplace dedicated to diversity and innovation.