Customer Experience Leader - Store Ops & Team Coach

Sainsbury’s Group; Newbury; Presencial; GBP 38 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Discount card — 10% discount off on购物

Annual bonus scheme

Free food and hot drinks for Colleagu

Generous holiday entitlement

Pension - contributions matched

Sainsbury's share scheme

Wellbeing support

Cycle to Work scheme

Special offers on gym memberships andV

Resumo da oferta

Sainsbury’s Group in Newbury is seeking a Customer Experience Manager to lead the store’s operations, from checkout to back of house, and ensure we consistently deliver on our customer commitments.

You will manage front‑line teams, coach colleagues to raise service standards, drive KPI performance across sales, stock, and engagement, and take ownership of running the store when required, inspiring others to deliver excellence for every shopper.

Qualificações

• Previous line management responsibilities in a fast-paced, operational environment.
• Coaches a team to deliver exceptional customer experiences and raise standards.
• Leads teams in a dynamic, customer-facing environment with a focus on performance.

Responsabilidades

• Take responsibility for the overall customer experience across the store from checkout to back of house ensuring we deliver on our customer commitments.
• Managing the front-end checkout operation, ensuring all our customers are served in line with our expectations
• Managing operations in our petrol station (If your shop has one)
• People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
• At times you may assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer.

Conhecimentos

Line management

Customer service focus

KPI delivery

People leadership

Descrição da oferta de emprego

Sainsbury’s Group in Newbury is seeking a Customer Experience Manager to lead the store’s operations, from checkout to back of house, and ensure we consistently deliver on our customer commitments.

You will manage front‑line teams, coach colleagues to raise service standards, drive KPI performance across sales, stock, and engagement, and take ownership of running the store when required, inspiring others to deliver excellence for every shopper.