Customer Experience Leader - Store Ops & Coaching

Sainsbury’s Group; Ditton; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food and drinks

Holiday entitlement

Pension match

Share scheme

Wellbeing support

Colleague networks

Cycle to Work

Special offers

Job summary

Sainsbury’s Group is looking for a Customer Experience Manager to lead the end-to-end store experience, from checkout to back of house, ensuring every customer is served in line with our commitments.

You will manage front-end operations, and take responsibility for people management, scheduling and payroll, stepping in when senior managers are unavailable to keep the store running smoothly and deliver outstanding customer service.

Qualifications

• Experience leading teams in fast-paced retail environments.
• Strong focus on customer service and coaching others.
• Proven ability to meet KPIs across sales, service and engagement.

Responsibilities

• Oversee the overall store customer experience from checkout to back of house.
• Manage front-end checkout operation and ensure customers are served to expectations.
• Lead people management, including performance, disciplinaries, scheduling and payroll accuracy.

Skills

Leadership

KPI delivery

People management

Customer service

Coaching

Job description

Sainsbury’s Group is looking for a Customer Experience Manager to lead the end-to-end store experience, from checkout to back of house, ensuring every customer is served in line with our commitments.

You will manage front-end operations, and take responsibility for people management, scheduling and payroll, stepping in when senior managers are unavailable to keep the store running smoothly and deliver outstanding customer service.