Customer Experience Leader | Store Operations & People

Sainsbury’s Group; Bicester; Presencial; GBP 35.000 - 48.000; Tempo integral

Benefícios oferecidos por esta vaga

Discount card

Annual bonus

Free food and hot drinks for Colleages

Generous holiday entitlement

Pension - employer match

Sainsbury's share scheme

Wellbeing support

Cycle to Work

Gym offers and more

Resumo da vaga

Sainsbury’s Group in the United Kingdom is seeking a Customer Experience Manager to own the end-to-end store customer journey, from checkout to back-of-house, ensuring we deliver on our commitments.

You will lead front-end operations, petrol station services where applicable, and manage performance, scheduling and disciplinaries. The role demands strong people leadership and a proven track record of raising customer satisfaction.

Qualificações

• Proven line management experience in fast-paced retail.
• Obsessed with customer service and coaching teams.
• Tracks KPIs and drives performance improvements.
• Handles employee relations with fairness.
• Leads daily operations and handles absences or issues.

Responsabilidades

• Oversee overall customer experience across store.
• Manage front-end checkout operations.
• Oversee petrol station operations if present.
• Lead performance management and scheduling.
• Provide direction and support to colleagues to deliver for customers.

Conhecimentos

Line management

Customer service

KPI delivery

Leadership

Operations

Descrição da vaga

Sainsbury’s Group in the United Kingdom is seeking a Customer Experience Manager to own the end-to-end store customer journey, from checkout to back-of-house, ensuring we deliver on our commitments.

You will lead front-end operations, petrol station services where applicable, and manage performance, scheduling and disciplinaries. The role demands strong people leadership and a proven track record of raising customer satisfaction.