Customer Experience & Store Ops Lead

Sainsbury's Limited; Stanmore; Remoto; GBP 33.000 - 40.000; Tempo pieno

Vantaggi offerti da questo lavoro

Discount card

Annual bonus

Free food and hot drinks

Pension – employer contributions match

Cycle to Work

Wellbeing support

Descrizione del lavoro

Sainsbury's Limited in Stanmore is seeking a Customer Experience Manager to own the overall customer experience from checkout to back of house, ensuring commitments are met and service is outstanding.

You will manage the front-end checkout, oversee store operations (including petrol station where present) and lead a team, coaching performance, scheduling and pay to deliver exceptional customer service.

Competenze

• Previous line management responsibilities in a fast-paced, operational environment.
• Obsessed with customers and service, and able to coach a team to do the same.
• Proven ability to deliver KPIs (sales, stock availability, customer satisfaction).
• Experience leading teams in a dynamic retail setting.

Mansioni

• Take responsibility for the overall customer experience across the store from checkout to back of house.
• Manage the front-end checkout operation to ensure customers are served efficiently.
• Oversee store operations including any petrol station where present.
• Lead people management including performance, disciplinaries, scheduling and pay.

Descrizione del lavoro

Sainsbury's Limited in Stanmore is seeking a Customer Experience Manager to own the overall customer experience from checkout to back of house, ensuring commitments are met and service is outstanding.

You will manage the front-end checkout, oversee store operations (including petrol station where present) and lead a team, coaching performance, scheduling and pay to deliver exceptional customer service.