Customer Experience Leader — Fast-Paced Store Ops

Sainsbury’s Group; Redditch; Presencial; GBP 42 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Discount card

Annual bonus

Free meals and drinks

Holiday entitlement

Pension match

Share scheme

Wellbeing support

Colleague networks

Cycle to Work

Gym membership offers

Resumo da oferta

Sainsbury’s Group is seeking a Customer Experience Manager to lead store operations and the customer journey. You will oversee checkout, front-end service, and any petrol station operations, ensuring every customer interaction reflects our commitments and standards.

You will coach and develop teams, manage performance and disciplinaries, and drive KPI performance while maintaining a positive store culture focused on delivering for customers.

Qualificações

• Proven line-management experience in a fast-paced, operational environment.
• Customer‑centric leader who coaches others to deliver exceptional service.
• Track record of delivering KPIs and customer satisfaction.

Responsabilidades

• Taking responsibility for the overall customer experience across the store from the checkout to back of house ensuring we deliver on our customer commitments
• Managing the front-end checkout operation, ensuring all our customers are served in line with our expectations
• Managing operations in our petrol station (If your shop has one)
• People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
• At times you may assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer.

Conhecimentos

Line management

Customer service

KPI delivery

Descrição da oferta de emprego

Sainsbury’s Group is seeking a Customer Experience Manager to lead store operations and the customer journey. You will oversee checkout, front-end service, and any petrol station operations, ensuring every customer interaction reflects our commitments and standards.

You will coach and develop teams, manage performance and disciplinaries, and drive KPI performance while maintaining a positive store culture focused on delivering for customers.