Customer Experience Leader — Growth & Retention Champion

Bluetree Group; Rotherham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading online printing company in the UK is seeking a Head of Customer Experience to enhance their customer service and support teams. The ideal candidate will have proven experience in leading large customer service teams, a commercial mindset, and a track record of improving customer journeys. This position is office-based in Rotherham with a salary range of £40,000 – £60,000 and offers benefits like enhanced maternity/paternity packages, health plans, and more.

Benefits

Enhanced maternity/paternity package

Health cash plan

Long Service gifts and awards

Real living wage employer

Discount/voucher schemes

Company pension

Wellbeing support

Cycle to work scheme

Free fruit, snacks, and beverages

Regular social events and team-building activities

Free On-site Parking

22 days annual leave with opportunities for more

Qualifications

• Proven experience leading large, fast-paced customer service teams.
• Strong commercial mindset with a background in sales or customer growth.
• Track record of improving customer journeys across multiple platforms.
• Experience implementing new processes and technologies.
• Natural coach and motivator.

Responsibilities

• Lead the customer experience strategy shaping interaction touchpoints.
• Champion customer feedback across departments.
• Drive upsell and retention opportunities.
• Inspire and develop customer service teams.
• Optimize operations using AI and automation.

Skills

Customer service team leadership

Commercial mindset

Customer journey improvement

Process implementation

Coaching and motivation

Job description

A leading online printing company in the UK is seeking a Head of Customer Experience to enhance their customer service and support teams. The ideal candidate will have proven experience in leading large customer service teams, a commercial mindset, and a track record of improving customer journeys. This position is office-based in Rotherham with a salary range of £40,000 – £60,000 and offers benefits like enhanced maternity/paternity packages, health plans, and more.