Customer Experience Lead – Weekend, 16h (Retail)

White Stuff; Worcester; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Quarterly bonus

Up to 25 days holiday per annum

Volunteer days

Product discount

Uniform allowance

Dental Insurance

Healthcare cash plan

Life Assurance

Season ticket loan

Pension Contribution

Job summary

White Stuff is seeking a Customer Host Supervisor for our shop on a 16-hour contract, with weekend availability may be required. You will support the Shop Manager to deliver excellent shop commercial, visual and operational standards and to support the development and training of your team.

You will lead by example to deliver outstanding customer service across the Customer Journey, promote multichannel shopping, maintain visual standards, manage stock and promotions, and communicate KPIs to the

Qualifications

• Retail experience and leadership ability required.
• Strong communication and coaching skills.
• Aware of data protection and customer privacy during transactions.

Responsibilities

• Lead by example to deliver excellent customer service across the Customer Journey.
• Promote and drive multichannel shopping and endless aisle opportunities.
• Maintain high visual standards and support floor moves, replenishment and displays.
• Understand and communicate shop KPIs and drive sales.
• Coach and develop the team, organise briefs and wellbeing initiatives.
• Support stock takes, deliveries, and daily store operations.

Skills

Customer service

Team leadership

Stock management

KPI understanding

Communication

Job description

White Stuff is seeking a Customer Host Supervisor for our shop on a 16-hour contract, with weekend availability may be required. You will support the Shop Manager to deliver excellent shop commercial, visual and operational standards and to support the development and training of your team.

You will lead by example to deliver outstanding customer service across the Customer Journey, promote multichannel shopping, maintain visual standards, manage stock and promotions, and communicate KPIs to the