Customer Experience Lead – Auto Repair & Courtesy Cars

ACTIVATE GROUP LIMITED; Bristol; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading automotive service provider in Bristol is seeking a Customer Service Advisor to enhance customer experience and manage logistics at the Bodyshop. Responsibilities include greeting customers, providing updates on repairs, and ensuring all interactions are handled professionally. Ideal candidates will demonstrate strong attention to detail and exceptional communication skills. This role offers competitive benefits and career development opportunities.

Benefits

33 days holiday (including bank holidays)

Personal health cash plan

Enhanced maternity/paternity/adoption pay

Monthly and Annual Bonus schemes

Life assurance: three times basic salary

Free breakfasts and fruit

Birthday surprise for everybody!

Qualifications

• Ability to deal professionally with arising issues.
• Compliance with Health and Safety regulations.
• Experience in customer service is ideal.

Responsibilities

• Greet customers and provide a welcoming experience.
• Deliver exceptional customer service.
• Manage logistics of collection/delivery service.
• Update customers on repair progress.
• Process payments and issue invoices.

Skills

Strong attention to detail

Excellent communication skills

Ability to handle confidential information

Proactive

Good time management and prioritisation skills

Computer literate

Ability to organise time and resources

Job description

A leading automotive service provider in Bristol is seeking a Customer Service Advisor to enhance customer experience and manage logistics at the Bodyshop. Responsibilities include greeting customers, providing updates on repairs, and ensuring all interactions are handled professionally. Ideal candidates will demonstrate strong attention to detail and exceptional communication skills. This role offers competitive benefits and career development opportunities.