Customer Experience Lead

Jewells; Greater London; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Competitive pay

Commission

Jewellery allowance

Team discounts

Clear progression to Assistant Manager

Job summary

Jewells in Greater London is seeking a Customer Experience Lead to work 16 hours per week across a minimum of three days. You will lead the shop floor, drive sales performance and ensure outstanding customer service, with fully paid piercing training offered.

You’ll open/close the store, handle cash, and support daily operations while ensuring high standards across the jewellery and piercing studio. The role offers paid training, jewellery allowance, and team discounts as part of a fast-growing

Qualifications

• Retail experience
• Customer-focused leadership
• Strong sales and customer experience skills
• Responsible and reliable
• Willingness to own store performance

Responsibilities

• Lead the experience – Set the standard for exceptional customer service and support the team on the shop floor
• Drive sales performance – Take ownership of store performance when running shifts and help achieve targets
• Run the store – Open and close the store, handle cash processes, and support daily operations
• Deliver piercing services – Provide safe, professional piercing services once fully trained
• Maintain standards – Ensure the store and piercing studio meet Jewells’ high standards at all times

Job description

Take the Next Step in Your Retail Career at Jewells - 16 hours pw

At Jewells, we’re passionate about creating exceptional customer experiences. As a Customer Experience Lead, you’ll play a key role in leading the shop floor, driving sales performance, and ensuring every customer receives the highest level of service.This is the perfect opportunity for someone ready to take the next step in retail and develop towards future management roles.

Hours: 16 hours per week, spread across a minimum of 3 days.

Availability: Must be available to work Wednesdays, Fridays, Saturdays and one additional day.

What You’ll Be Doing

• Lead the experience – Set the standard for exceptional customer service and support the team on the shop floor
• Drive sales performance – Take ownership of store performance when running shifts and help achieve targets
• Run the store – Open and close the store, handle cash processes, and support daily operations
• Deliver piercing services – Provide safe, professional piercing services once fully trained
• Maintain standards – Ensure the store and piercing studio meet Jewells’ high standards at all times

Piercing Training & Requirement

Piercing services form a core part of this role for employees contracted to work more than 5 hours per week.You will receive fully paid training and accreditation. Once trained, piercing services form part of your role responsibilities.

What We’re Looking For

• Retail experience, ideally in a fast-paced environment
• A confident, customer-focused leader
• Strong sales and customer experience skills
• Responsible, reliable, and professional
• Ready to take ownership and support store performance

Why You’ll Love Working With Us

• Competitive pay + commission
• Fully paid piercing training and accreditation
• Jewellery allowance and team discounts
• Clear progression to Assistant Manager and beyond
• A fast-growing, exciting brand environment