Customer Experience Advisor – Jewells

Eldon Square; Newcastle upon Tyne; Sur place; GBP 12 000 - 18 000; Temps partiel

Avantages offerts par ce poste

Competitive hourly pay + commission

Fully paid piercing training and AC

Jewellery allowance and team discounts

Career progression opportunities

Energetic team environment

Résumé du poste

Jewells Eldon Square in Newcastle upon Tyne is seeking a part-time Customer Experience Advisor to welcome customers and help build personal style. This role includes professional piercing training and accreditation, with compensation that recognises commission on sales.

From greeting customers to styling jewellery and maintaining a vibrant store environment, you will be part of a fast-paced retail team focused on excellent service and team success.

Qualifications

• Positive, confident person who enjoys working with customers.
• Passion for jewellery, fashion and styling.
• Strong communication and people skills.
• Team player with a proactive attitude.

Responsabilités

• Create exceptional experiences – Welcome customers, build connections, make visits memorable.
• Style & advise – Help customers discover jewellery they love and build stacks.
• Pierce with care – Deliver piercings once trained and accredited (training provided).
• Drive performance – Support store sales targets and contribute to team success.
• Maintain standards – Keep the store and piercing studio clean, safe and visually inspiring.

Connaissances

Customer service

Communication skills

Team player

Retail experience

Description du poste

Role: Customer Experience Advisor
Contract: Part-time
Tenant: Jewells, Eldon Square
Positions open: 1

At Jewells , jewellery is more than an accessory — it’s a way to express yourself, build your style, and celebrate everyday moments. We’re looking for Customer Experience Advisors to join our team and help create exceptional, confidence-building experiences for every customer who walks through our doors.

If you love working with people, enjoy a fast-paced retail environment, and want to be part of a brand where energy, style, and experience come first — we’d love to meet you.

• Create exceptional experiences – Welcome customers, build connections, and make every visit memorable
• Style & advise – Help customers discover jewellery they love and build stacks that reflect their personal style
• Pierce with care – Deliver safe, professional piercing services once fully trained (training provided)
• Drive performance – Support store sales targets and contribute to team success
• Maintain standards – Keep the store and piercing studio clean, safe, and visually inspiring

Piercing Training & Requirement

Piercing services form a core part of this role for employees contracted to work more than 5 hours per week.
Where applicable, you’ll receive fully paid training and accreditation to become a certified Jewells piercer. Once trained, piercing services form part of your role responsibilities.

What We’re Looking For

• A positive, confident person who enjoys working with customers
• Passion for jewellery, fashion, and styling
• Strong communication and people skills
• A team player with a proactive attitude
• Retail or customer-facing experience is a bonus, but not essential

Why You’ll Love Working With Us

• Competitive hourly pay + commission
• Fully paid piercing training and accreditation
• Jewellery allowance and team discounts
• Career progression opportunities
• A supportive, fun, and energetic team environment