Customer Experience Advisor

Jewells; Greater London; On-site; GBP 15,000 - 18,000; Part time

Benefits offered by this job

Competitive hourly pay + commission

Fully paid piercing training and accre

Jewellery allowance and team discounts

Career progression opportunities

Energetic team environment

Job summary

Jewells in the United Kingdom is seeking a Customer Experience Advisor to welcome customers, style recommendations, and support a vibrant jewellery store and piercing studio.

This role includes fully paid piercing training, commission on sales, jewellery allowance, and opportunities for career progression in a fast-paced, energetic team environment.

Qualifications

• Excellent interpersonal and communication skills.
• Comfortable working in a fast-paced retail environment.
• Passion for jewellery, fashion and styling.

Responsibilities

• Greet customers, build connections, and create memorable visit experiences.
• Style and advise on jewellery pieces and stacking to reflect personal style.
• Deliver piercing services once trained (training provided).
• Support store sales targets and contribute to team performance.
• Maintain clean, safe, and visually inspiring store and piercing area.

Skills

Customer service

Communication

Retail experience

Team player

Proactive attitude

Job description

Join the Team That Makes Jewellery Fun - 20 hours per week

At Jewells, jewellery is more than an accessory — it’s a way to express yourself, build your style, and celebrate everyday moments. We’re looking for Customer Experience Advisors to join our team and help create exceptional, confidence-building experiences for every customer who walks through our doors.

If you love working with people, enjoy a fast-paced retail environment, and want to be part of a brand where energy, style, and experience come first — we’d love to meet you.

What You’ll Be Doing

• Create exceptional experiences – Welcome customers, build connections, and make every visit memorable
• Style & advise – Help customers discover jewellery they love and build stacks that reflect their personal style
• Pierce with care – Deliver safe, professional piercing services once fully trained (training provided)
• Drive performance – Support store sales targets and contribute to team success
• Maintain standards – Keep the store and piercing studio clean, safe, and visually inspiring

Piercing Training & Requirement

Piercing services form a core part of this role for employees contracted to work more than 5 hours per week.

Where applicable, you’ll receive fully paid training and accreditation to become a certified Jewells piercer. Once trained, piercing services form part of your role responsibilities.

What We’re Looking For

• A positive, confident person who enjoys working with customers
• Passion for jewellery, fashion, and styling
• Strong communication and people skills
• A team player with a proactive attitude
• Retail or customer-facing experience is a bonus, but not essential
• 20 hours per week

Why You’ll Love Working With Us

• Competitive hourly pay + commission
• Fully paid piercing training and accreditation
• Jewellery allowance and team discounts
• Career progression opportunities
• A supportive, fun, and energetic team environment