Customer Experience Lead - Retail Growth & Piercing

Jewells; Reading; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Competitive pay + commission

Training & accreditation

Jewellery allowance

Progression to Assistant Manager

Brand growth environment

Job summary

Jewells is seeking a Customer Experience Lead to guide our shop floor, inspire the team and deliver outstanding service. You’ll drive sales performance and ensure every customer receives the highest level of care across store operations and piercing services.

This role offers clear progression to management, fully paid piercing training, and the chance to grow with a fast-growing, exciting brand environment. If you’re ready to own store performance, apply now.

Qualifications

• Retail experience in fast-paced environments.
• Demonstrates confident, customer-focused leadership.
• Strong sales and customer experience skills.
• Responsible, reliable and professional.
• Ready to take ownership and support store performance.

Responsibilities

• Lead the experience on the shop floor and support the team.
• Drive sales performance and help achieve targets during shifts.
• Open and close the store, handle cash processes, and daily operations.
• Provide piercing services once fully trained.
• Maintain Jewells’ high store and piercing studio standards.

Skills

Retail experience

Customer-focused leader

Sales skills

Reliability and professionalism

Ownership mindset

Job description

Jewells is seeking a Customer Experience Lead to guide our shop floor, inspire the team and deliver outstanding service. You’ll drive sales performance and ensure every customer receives the highest level of care across store operations and piercing services.

This role offers clear progression to management, fully paid piercing training, and the chance to grow with a fast-growing, exciting brand environment. If you’re ready to own store performance, apply now.