Customer Experience Advisor

Jewells; Newcastle upon Tyne; On-site; GBP 12,398,000 - 17,909,000; Full time

Benefits offered by this job

Competitive hourly pay

Commission

Piercing training

Jewellery allowance

Team discounts

Career progression

Supportive team

Job summary

Jewells is seeking Customer Experience Advisors to welcome customers, forge connections and make every visit memorable while helping guests discover jewellery that reflects their personal style.

You’ll be part of a fast-paced retail team, assisting with styling and jewellery advice, and you may participate in fully paid piercing training when applicable; the role offers commission, jewellery allowance, and career progression in a supportive, energetic store environment.

Qualifications

• Strong customer service orientation.
• Excellent communication skills, both verbal and written.
• Interest in jewellery, fashion and styling.
• Able to work as part of a team in a fast-paced retail environment.

Responsibilities

• Create exceptional experiences – Welcome customers, build connections, and make every visit memorable.
• Style & advise – Help customers discover jewellery they love and build stacks that reflect their personal style.
• Pierce with care – Deliver safe, professional piercing services once fully trained (training provided).
• Drive performance – Support store sales targets and contribute to team success.
• Maintain standards – Keep the store and piercing studio clean, safe, and visually inspiring.

Skills

People skills

Communication

Fashion sense

Team player

Job description

Join the Team That Makes Jewellery Fun

At Jewells, jewellery is more than an accessory — it’s a way to express yourself, build your style, and celebrate everyday moments. We’re looking for Customer Experience Advisors to join our team and help create exceptional, confidence-building experiences for every customer who walks through our doors.

If you love working with people, enjoy a fast-paced retail environment, and want to be part of a brand where energy, style, and experience come first — we’d love to meet you.

What You’ll Be Doing

• Create exceptional experiences – Welcome customers, build connections, and make every visit memorable
• Style & advise – Help customers discover jewellery they love and build stacks that reflect their personal style
• Pierce with care – Deliver safe, professional piercing services once fully trained (training provided)
• Drive performance – Support store sales targets and contribute to team success
• Maintain standards – Keep the store and piercing studio clean, safe, and visually inspiring

Piercing Training & Requirement

Piercing services form a core part of this role for employees contracted to work more than 5 hours per week.

Where applicable, you’ll receive fully paid training and accreditation to become a certified Jewells piercer. Once trained, piercing services form part of your role responsibilities.

What We’re Looking For

• A positive, confident person who enjoys working with customers
• Passion for jewellery, fashion, and styling
• Strong communication and people skills
• A team player with a proactive attitude
• Retail or customer-facing experience is a bonus, but not essential

Why You’ll Love Working With Us

• Competitive hourly pay + commission
• Fully paid piercing training and accreditation
• Jewellery allowance and team discounts
• Career progression opportunities
• A supportive, fun, and energetic team environment