Customer Experience Lead

Jewells; Reading; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Competitive pay + commission

Training & accreditation

Jewellery allowance

Progression to Assistant Manager

Brand growth environment

Job summary

Jewells is seeking a Customer Experience Lead to guide our shop floor, inspire the team and deliver outstanding service. You’ll drive sales performance and ensure every customer receives the highest level of care across store operations and piercing services.

This role offers clear progression to management, fully paid piercing training, and the chance to grow with a fast-growing, exciting brand environment. If you’re ready to own store performance, apply now.

Qualifications

• Retail experience in fast-paced environments.
• Demonstrates confident, customer-focused leadership.
• Strong sales and customer experience skills.
• Responsible, reliable and professional.
• Ready to take ownership and support store performance.

Responsibilities

• Lead the experience on the shop floor and support the team.
• Drive sales performance and help achieve targets during shifts.
• Open and close the store, handle cash processes, and daily operations.
• Provide piercing services once fully trained.
• Maintain Jewells’ high store and piercing studio standards.

Skills

Retail experience

Customer-focused leader

Sales skills

Reliability and professionalism

Ownership mindset

Job description

Take the Next Step in Your Retail Career at Jewells

At Jewells, we’re passionate about creating exceptional customer experiences. As a Customer Experience Lead, you’ll play a key role in leading the shop floor, driving sales performance, and ensuring every customer receives the highest level of service.

This is the perfect opportunity for someone ready to take the next step in retail and develop towards future management roles.

What You’ll Be Doing

• Lead the experience – Set the standard for exceptional customer service and support the team on the shop floor
• Drive sales performance – Take ownership of store performance when running shifts and help achieve targets
• Run the store – Open and close the store, handle cash processes, and support daily operations
• Deliver piercing services – Provide safe, professional piercing services once fully trained
• Maintain standards – Ensure the store and piercing studio meet Jewells’ high standards at all times

Piercing Training & Requirement

Piercing services form a core part of this role for employees contracted to work more than 5 hours per week.

You will receive fully paid training and accreditation. Once trained, piercing services form part of your role responsibilities.

What We’re Looking For

• Retail experience, ideally in a fast-paced environment
• A confident, customer-focused leader
• Strong sales and customer experience skills
• Responsible, reliable, and professional
• Ready to take ownership and support store performance

Why You’ll Love Working With Us

• Competitive pay + commission
• Fully paid piercing training and accreditation
• Jewellery allowance and team discounts
• Clear progression to Assistant Manager and beyond
• A fast-growing, exciting brand environment