Customer Experience Advisor

Jewells; Grays; On-site; GBP 12,000 - 21,000; Part time

Benefits offered by this job

Jewellery allowance

Team discounts

Career progression

Energetic team environment

Commission

Job summary

Jewells is seeking Customer Experience Advisors to join our vibrant jewellery brand. You’ll welcome customers, style selections, and help create memorable visits. Training is provided to become a certified Jewells piercer where applicable.

Enjoy fully paid piercing training, jewellery allowance, team discounts, and a friendly, energetic team culture. You’ll contribute to sales and service in-store, while maintaining high standards and a positive customer experience.

Qualifications

• Warm, positive attitude and confidence with customers.
• Interest in jewellery, fashion and styling.
• Strong communication and interpersonal skills.
• Proactive, collaborative team player.
• Retail or customer-facing experience is a bonus, but not essential.

Responsibilities

• Create exceptional experiences – Welcome customers, build connections, and make every visit memorable
• Style & advise – Help customers discover jewellery they love and build stacks that reflect their personal style
• Pierce with care – Deliver safe, professional piercing services once fully trained (training provided)
• Drive performance – Support store sales targets and contribute to team success
• Maintain standards – Keep the store and piercing studio clean, safe, and visually inspiring

Skills

Customer service

Retail

Communication

People skills

Team player

Job description

Join the Team That Makes Jewellery Fun

At Jewells, jewellery is more than an accessory — it’s a way to express yourself, build your style, and celebrate everyday moments. We’re looking for Customer Experience Advisors to join our team and help create exceptional, confidence-building experiences for every customer who walks through our doors.If you love working with people, enjoy a fast-paced retail environment, and want to be part of a brand where energy, style, and experience come first — we’d love to meet you.

What You’ll Be Doing

• Create exceptional experiences – Welcome customers, build connections, and make every visit memorable
• Style & advise – Help customers discover jewellery they love and build stacks that reflect their personal style
• Pierce with care – Deliver safe, professional piercing services once fully trained (training provided)
• Drive performance – Support store sales targets and contribute to team success
• Maintain standards – Keep the store and piercing studio clean, safe, and visually inspiring

Piercing Training & Requirement

Piercing services form a core part of this role for employees contracted to work more than 5 hours per week. Where applicable, you’ll receive fully paid training and accreditation to become a certified Jewells piercer. Once trained, piercing services form part of your role responsibilities.

What We’re Looking For

• A positive, confident person who enjoys working with customers
• Passion for jewellery, fashion, and styling
• Strong communication and people skills
• A team player with a proactive attitude
• Retail or customer-facing experience is a bonus, but not essential

Why You’ll Love Working With Us

• Competitive hourly pay + commission
• Fully paid piercing training and accreditation
• Jewellery allowance and team discounts
• Career progression opportunities
• A supportive, fun, and energetic team environment